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You have Spyware. It is documented in Citrix's webpage: http://support.citrix.com/kb/entry!default.jspa?categoryID=149&entryID=5314&fromSearchPage=true

CA SupportConnect states: Title: Troubleshooting BrightStor ARCserve backup agent for Microsoft SQL E8601 errors Error 8601 E8601 Failed to connect agent. (AGENT=agent name, EC=error message/code) Module: Backup Agent Reason: BrightStor ARCserve Backup may have failed to connect to the...

Have you tried merging only one session (or does your backup have only one session)? A session is a separate server/volume... if so: Try restoring by media (instead of by session. Then on OPTIONS, click on FILTER and choose the file name(s) and/or the directory name. Restore it to a different...

I have an identical problem although it goes deeper. We previously were backing up out Netware 5.1 on top an HP 40/80 DLT drive. We were using Arcserve 7 for Netware (fully patched). Then, we had no problems merging or restoring. We buy a Quantum SDLT (160/320) drive because it is able to...

I actually found the ANSWER!!! Thanks to all your posts. It is NOT in the Microsoft KB. But it is related to it. After trying all the patches, rebooting, searching, even changing the properties of IMC to restart after failing on the first, second and third attempts (with 1 minute intervals...

I found this problem with my Win2K server as well. Apparently, symantec has information on this (although limited). They state: Crashes and Hangs in Intel Alert Originator (IAO) Service Symptom: When the IAO Alert database file (IAOLOG.dat) becomes truncated, the IAO service will crash or...

I actually had the same problem. The KILL.EXE did not work. I was able to resolve it. Stop ALL ENGINES (Tape, Database, Job Engines). Go to the ARCSERVE folder (usually under Program Files\ComputerAssociates\ARCServe. If there is a folder with QSD as the last three letters (such as...