Search results for query: *

I believe I have it working. Going to monitor for a few days with a test group before implementing. Thanks for the help!

So are you saying that I would create a VDN with the extension of 1234? In that VDN it would point to a Vector which would then route the call to VDN 70900. Am I thinking correctly?

I would like to do that but since these are coming in on T1's instead of PRI's, I don't have an incoming handling treatment page to do that with. There is one for a local PRI but I doubt that would change anything regarding the T1. BTW I have a Definity G3 V11 since I know that Incoming...

I have an interesting problem which unfortunately I have been unable to resolve. I have looked at documentation, user groups and am stumped. I have a Call Center that has two T1's. The carrier passes four digit DNIS which lets say is 1234. I have 1234 listed as a group extension to a Hunt...

I have read the FAQ and everything is pretty clear about restarting however since I have not done this before I want to be crystal clear. We have a TN2501 VAL board. I have the Avaya Voice Announcement Manager and have made a backup of all the voice systems. Now just for confirmation after...

There could be a chance its the other side since I am still awaiting confirmation that they are set up correctly. Thanks for the help.

I will try to keep this as simple as possible. I am doing some VOIP between offices. I have one good working trunk/sig group/routing pattern already working. Lets call that Office A. I am configuring Office B and having some problems. I have set up a trunk group/sig group/route pattern...

I want to make this simple however can give more info if needed. Definity ECS SI V.11 We are in the begining phases of using IP Trunks to connect our office with other corporate offices. I purchased 10 RTU for H.323 trunks for testing. Since I have four different offices, I have four seperate...

I know this sounds like a newbie question however I am having a problem activating the mute button with our Call Master V's. I have the mute button enable field under the station to Y however even after TTI'ing the phone, the mute button is still disabled. I have tried several different Call...

I know whitfield77 has another issue but concerning my orignal post, I was able to get a copy of Val Manager so I have successfully backed up my announcement.

I had the same problem as you did however what I did to correct it was the following. Created a folder on my machine called VALBACKUP. While in FTP typed the following get filename.wav c:\valbackup filename.wav It transfered over to the folder. One thing I did find out was that it was case...

I am using a Definity SI G3 V 11.0 and trying to make a backup of my announcements. Our VAL Board is a TN 2501 Anyway checking previous forum threads, I have been able to FTP into my board and have been able to copy the WAV files off to my system. However with my PC, I am unable to play back...

I have a request to make a change to a hunt group that I have in place. Unfortunately instead of the curren three members its increasing to 8 which is more than what I can put in in a coverage answer group or coverage path. What I want to happen is that caller enters the group extension...

Thank you for the help!!!! Unfortunately our CMS server is at our corporate office and I will need to work with them to see if they can add the report. The use of MANUAL mode probably will not work. Hopefully the reports will. Thanks again.

Have a Definity G.3 V 11.0 switch running CMS. Have a question posed to me however I cannot seem to find a definitive answer nor am able to make the switch do this. Wondering if anybody out there would have an idea. Our Call Center Director is going to start clamping down on agents for...

Thanks everybody!!!! I feel like an idiot however I have been looking for documentation for "new" and not for "hold". Should have known it was staring me right in the face.

Our company installed a Definity/Intuity solution several months ago. Things are going well however one feature is missed from our old switch. After listening to an important voicmail people want to save the message as "new" so they will still have a message indicator on their phone. That way...

Sorry for the late response but I was on vacation. I have not reset the system to be 10/F yet. Going to have to do that off hours. In response to phOneguy Tests 572 and 573 both pass. I probably will reset the boards to be 10/F and see what happens. Thanks for all the info

Tomorrow morning I am going to try to force it to 10/F. Hopefully it will work. Thanks for the input everybody!!!!

I apologize. My screw up. Its a hunt group extension of 878. In normal operation I can call its number (878) and it will ring one of the 12 analog AUDIX extensions. However when this problem happens, I will get a busy when dialing it. However dialing one of the 12 analog extensions, I will ge...