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Is it possible for a 3rd party automated attendant to spoof the ANI of the original caller when transferring OffNet? I know features like EC500 can accomplish this, but that is a little different than answering the call, then transferring OffNet. Any thoughts?

I ran into something simular if the call came in then attempt to go out the same trunk they would block it because of possible Fraud. An adjustment to the outgoing route patter corrected this issue. BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR 0 1 2 M 4 W...

Does anyone know if possible to capture dual monitor desktops using eQuality Balance 6.5.6? The capture is currently only captureing 1 of the agents screens.

Has anyone put together any end-user training material for IP-Agent or Softphone they would be willing to share? PowerPoint etc...

I'm looking for some documents or examples on adding custom attributes/events to an eQuality Balance server. I can see the information being recorded and appears in the contacts screen, however can't get the ability to trigger rules to function properly.

I am taking over support for a location that uses a product called CT-Connect that interfacses via Call Bridge for call control. Having strange issues, and noticed that whomever installed the product has the link configured as 10Mb/Half Duplex between CT-Connect & Call Bridge. Is that a...

My background is Avaya, however trying to overcome an issue with another facility running Hicom equipment. Here is the details. We use a 3rd party Syntellect IVR server with a hunt-group and CT-Connect. There are a couple of target numbers that forward to the hunt-group, and used to trigger...

I had a working Octel 250, powered off, now when attempting to boot I get the following: SCSI Disk Multi threading test .................... (63) STARTED *63/1* No drive has been found, test stop SCSI Disk Multi threading test .................... (63) FAILED *** *** ERROR(s) OCCURRED ***...

I am receiving conflicting information around programming a station for an Avaya IP4610sw set. When building the station the switch allows 24 buttons to be programmed, however I have been told the phone will be able to display 12 of them. Can someone clarify this? I know the LCD screen has 6...

Does anyone know if anyone provides an interface to allow call control of an Avaya IP462sw telephone via the phone itself? I know it's possible because IP-Agent/IP-Softphone allows this, but is that a proprietary interface? I am looking for SDK or TAPI driver that I could use to develope my...

I do have a spare a spare system that could be deployed at the second site, however does the hardware need to be identical? primary site has full redundant drive and max ports, however since the second site will be used for disaster only, I am thinking I would limit capacity and access to only...

I am trying to find a disaster recovery solution for my aria 250. I have backup tapes and tons of extra hardware, however not sure if I can restore the entire system to new hardware on my own. Any thoughts? I would actually like to have a mirrow running in another location if at all possible.

To create a virtual station on Rel 9+, just add station as normal, and for 'TYPE' put in 'virtual' instead of a phone type.

When using product in the VOIP mode with win2k, had many problems that just didn't have time to trouble-shoot. Currently running XP-PRO, and DCP connection to an 8411 and have not had a problem in over 6 months.

For the return call, what would you put in the Vector? 'route-to number agent/id'? What are your thoughts for the following: I would like to queue a call for Agent A, wait about 15 seconds if not available, then queue to skill group that agent A is assigned. Is it true that I will need to...

Can you email me the procedure to restore the database? pj6332@comcast.net Also, what process would you use to convert to a wav file?

I am looking for the pinout for both the dumb terminal, and modem connection to a 250 system. Anyone?

Putting an 'X' in the field counts against a license RTU, the I currently use VDN, and works just as the hunt-group, however neither of the options will allow the name to display in the Directory. How do you get a Green Feature installed?

I am trying to create 'Virtual' extentions to cover directly to voice mail, but not count against my license. On REL 11 and up switch's it appears I can create a station with type 'Virtual' and it does just that, however on my REL 8 switch I get the following: '"virtual" SA7844: Station Used as...

I am attempting to configure 1 Expressions site to use AMIS networking with about 15 other Octel sites. Does anyone have any documents on how to configure AMIS on the Siemens V/M platform?