Thanks Everyone! What I wound up using was
Number of recordings needed per associate / Number of calls per associate per day = % of calls needed to record
% of calls needed * max number of concurrent logged in user
We then added a buffer to that to account for specialty queues that will be...
We are looking at moving from TDM to VOIP loggers and I'm having difficulty figuring out how many VOIP channels on the new loggers we need.
Does anyone have some ideas/stories they can share about how to determine the number of channels in a QM environment where we are not recording 100%
Thanks!
Sebastian -
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