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Thanks for the suggestions - the software was not 3.0 / 3.1 and does not allow restrictive dn calling. They opted to use *3 digits and have changed the backdoor number for auto attendant - sending old number to the console queue thus eliminating "old callers" access to them directly. Now they...

thanks for the responses. I am scheduled on site tomorrow and will explore these options.

thanks for the response. I tried that and when i send it to the vm port, it thinks I am checking voicemail and asks for a password. If I program each voicemail box to screen calls the bosses can accept or reject - but this is very time consuming and not to their liking. Is there a way to...

If Auto Attendant (CP150) is answering 14 lines after 6 rings (as a back-up), can AA be programmed to route directly to the end-users voicemail. Busy professional office where bosses do not want callers to get directly to their phones. If receptionist cannot field call - they want callers to...

I have run into a situation where a customer has a BCM and needs to activate long tones to talk to an IVR (ATA Interface). When long tones are activated and the receiver is hung up, the long tones remain active and lock up the phone set. If the call is hung up using the RLS key, it always ends...

try a directed call pick-up of that extension. Feature 76 and the DN of the phone.

if you use one base on the system - dip switches are down-up-down. I found that if you have multiple bases - be sure to seperate them. when I mounted them side by side (even though the spectrum was spread for banding by changing the second set of dip switches)we got interference. i am not...

If I can not service what I sell - I have no right selling it. A forum where I can share experiences and fixes with others is a tool we all can use to keep the customer happy and buying from us. customer service is customer service.

Thanks for the descriptive answer. I will try this and see if this is a suitable solution according for the owner. Bkl

ideally - I would like all 4 mailboxes to indicate they have a message on set 221. What I am finding is that as I assign the first mailbox to 221 - I can not assign anymore to it because it already has one associated with it. Thanks in advance for your response. Bkl

I thought that would be the case - though I would throw it out there if anyone had devised a way around it. Thanks for the response. bkl

First time caller - please be kind. I have a customer that has a CIC 6.1 with Call Pilot 100, 1 M7310 as a main counter phone and 3 T7406 working off one base as floor/warehouse phones. Caller is greeting by auto attendant and given 4 options to dial (1 sales, 2 catalog etc). The CCR transfers...