question from a vendor to all the other vendors 1

[luv2ski]

Is there a reason why you give away the house to all the users. I can understand a overview but detailed fixes are a bit much..no

 

[jerryreeve]

overall I've found that you give a little and you gain a lot from participation. Plus you have mutual support from vendors to vendors on fixing the oddball problems. the occasional poster who is a parasite (all take no give) either goes away or ends up being ignored) you can tell which ones are parasites by looking at their other posts and profile.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[jgideon]

Having been on both sides of the fence, a vendor who takes an attitude of "I want all the money I can get out of the customer" rather than a helpful one has already lost my business. I pay attention to what vendors give assistance/advice, and they get my business going forward if they are competitive. Just my thoughts... When I give my customers assistance that they don't pay me for, they tend to be more loyal, give better references, and repeat business.

 

[Arr]

Ditto to all the above.

PhM

 

[justaphoneguy]

If I can not service what I sell - I have no right selling it. A forum where I can share experiences and fixes with others is a tool we all can use to keep the customer happy and buying from us. customer service is customer service.

 

[exsmogger]

As Jerry stated you can look at a poster's profile to gauge if they are a parasite. I have started to ignore those who ask questions, but have never acknowledged the responses by voting a star. When the question starts with, "How do you get into programming?" I am going to ignore the poster or suggest they call a local technician.

Most of my responses are to point the questioner in the right direction rather than give detailed programming seminars. I have written many quick reference guides that are posted on our website, and will often point questioners there for answers.

I am here mostly to learn from my fellow technicians/vendors, and reciprocate whenever possible. I agree that we shouldn't just give away our hard earned knowledge. No need to be rude about it, just don't respond to those who only take and never give.

Brian Cox

http://www.jandjcommunications.com

 

[LKev]

I am relatively new to this forum. Like was said above, I think its great when I can share some of my findings with other techs, or people who need a quick answer. Always willing to learn, and test myself. Just because you give out a couple quick answers does not mean your selling out the industry. The only thing I don't do is give out passwords. It seems sometimes vendors get a little too competitive, and end up looking like tools. Were not splitting atoms. Someone will find the answer there looking for eventually. In short I hope I have helped some people with my recent posts, and maybe gained a few allies in the technical world. Have a good Thanksgiving, and good holiday season everyone.

 

[luv2ski]

FAIR ENOUGH

 

[eartel]

WITH OVER 25 YEARS IN THE BUSINESS, I HAVE ALWAYS ANSWERED QUESTIONS FROM CUSTOMERS AND FRIENDLY VENDORS. THE PARTICIPANTS ON THIS SITE ARE "REAL" TELPHONE PEOPLE. THEY HAVE MADE THIS PROFESSION BETTER BY BEING IN IT.

EARTEL
888 416 4327
310 549 0387 Fax
rluna@eartel.net

 

[exsmogger]

First of all, a happy Thanksgiving to everyone. Second, man you're as old as me Eartel!

One thing that really irks me regarding those who post questions; I can't stand when people end a post with "Thanks in advance." How the hell can you thank someone in advance!? If someone takes the time to answer your question, take the time to thank them after the fact.

Sorry, just had to vent!

Brian Cox

http://www.jandjcommunications.com

 

[MarvO1]

Brian, I have to agree with you. It's nice when someone posts back and mentions what fixed the problem, and if someone gave a procedure, or a clue that really helped, just one little click will give the person a "star" for really helping out. The stars are kind of a fun way of giving, OR getting a "warm fuzzy". I am not soliciting for stars for myself, but for everyone who posts answers that solve problems. I've been to the top of the list a few times when I had more time on my hands, and it makes a person feel good to know you are helping other people out.
THE MOST IMPORTANT THING IS THAT WE ALL LEARN SOME NIFTY CRAFTWORK FROM THIS FORUM. We see some answers that we know are wrong, but by the poster reporting back and giving credit to the right answer, the bogus information is corrected, or sorted out.

I had to vent a bit too.
Hope all that celebrate it had a nice Thanksgiving. I did, but it is nearly 3:00am and I am still stuffed.


MarvO said it

 

[obobob]

I always liked your comments MarvO so a star for you for all your replies, you were very helpful to me, thank you

 

[telemarv]

I've been in the biz for over 20 years and have always helped answered questions from customers, potential customers and other vendors whenever possible. I believe the energy you put out comes back to you 10 fold. This forum has been invaluable to me in finding answers to weird and wacky applications that even nortel couldn't answer.

Marv

 

[luv2ski]

thank you all for your input and hope you all had a good holiday

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

 

[commsguy]

I have actually thought about this myself and have some issues with people who ask questions that anyone who has experience should know.

I think where i draw the line is when i see questions like "How do I configure my Norstar with T1-PRI and routing between multiple sites, and by the way, what is an FXO port?"

I don't mind helping fellow techs and some capable customers but helping someone do a full install from scratch is a bit of a stretch.

At the same time, those types will ineveitably screw something up and come begging their local vendor anyways.

Thanks in advance Brian ;-)

Steve



commsguy

http://www.convetech.com

 

[Roldan]

Eartel


After reading your post I looked at you name on your email, I think we may have worked for the same company at one time. Did you work for a company called Volt?

 

[jerryreeve]

[rant]
Tech-Tips was not supposed to be a "free tech support" forum but as stated a place where techs can come to share their experiences and get some specialized help. While giving a customer a hand is fun to do sometimes, I guess most of us haave that fine(invisible) line where we throw up our hands and say this is too much. I find it difficult to answer questions with someone who hasent even RTFM mainly because the language we(techs) speak is different from a customer or IT person. There are lots of good posts on this site that explain the basics and the FAQ's are excellent. a newbee can gain tons of info just by looking.

This is not to say that I have any problems with questions like "How do you transfer a call on a 3X8 DR 1?" but questions like "I'm putting in an ISDN PRI, how do I program it?" are way over that line.

[/rant]

JerryReeve
Communications Systems Int'l
com-sys.com

 

[ajntek]

I have only been a member for a short amount of time and I must say it is good feeling to know when I get stuck on something (even if it should be simple) I can post a question and always get great feedback. I also like the opportunity to help solve others problems as well. I think we all get a certain amount of graitification out of having the right answer (I know I do).
I run a helpdesk for customers and field techs, so this is a great source for me when I get stuck.
I'm glad I found this site and will continue posting as much as my schedule allows.

Thanks to all of you!

ajNtek

 

[Belltek]

I got a kick out of reading the responses which are all so true. I am always grateful of the support I got on my few questions. I have answered a couple of questions from others and I would answer more but correct responses are made so quickly there is no point in my "echoing" someones answer. This is something you all should be proud of. It never hurts to give someone a hand even if it is just "exercising" your brain on a problem someone has. It keeps you sharp to do your own work. As far as "thanking in advance", I always add that to my question because I just appreciate the time someone took to look at my question regardless if they submitted a solution. I hope you agree

 

[Karlg]

I have to agree with Belltek. I have been guilty of saying thank you at the end of my initial post, but, as stated, it is to show appreciation of anyone taking the time to respond to the request. I do, however try to thank each individual who responds. As for the stars, it is just an oversight due to posting questions at the end of a long day. I will try to be more forthcoming with the displays of gratitude in the future.

Karl Gray