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Hi Folks, Could someone give me directions to proper documentation or source of information related to Avaya CM 3.x and CISCO ICM integration? Thank you in advance. Alex

Hi All, Does S8300 have TFTP services on itself? If it is correct how to use it for manual upgrade firmware for media gateways which are in the same stack as S8300? Is there, on S8300, some kind of TFTP boot directory, where I can copy all the latest firmware files, and after the reset of...

That is the main problem that neither customer IT guys neither my IT group doesn’t have enough experience with MS CRM. Customers’ IT guys don’t want to allow us to deal with their DBs and at the other side we cannot claim something in what we are not sure. So, spellbound circle!!!!! Alex

First off all, I want to thank you for your intention to help me with this case. I want to accomplish following: Call is coming to IVR (VM Pro). The first point will be general voice announcement for the calling party, and while the caller is listening voice prompt, I want to make SQL inquiry...

Hi All, I am a new on this forum because my main interests are Avaya Media Serves. Currently I am involved in project of integration MS CRM with Avaya IVR application called Voice Mail Pro. I have SQL software connector for integration my IVR system with third party date bases, in this case it...

Hi All, Has anyone of you had any kind of experience with Microsoft CRM and its integration with IPO. There is software “connector” for that but it provides only pop-up feature and outbound dialing from CRM tables. The main customer requirement is to make SQL query into DBs of MS CRM but...

Hi All, There are many contradictor information, which of the 2400 headsets supported on IP Office. The last information I have is that 2402 and 2410 are supported. Is it true? Also, does A200 module for 2420 phone is supported on it or not? Similar situation is with IP phones….4630...

Hi All, Does anyone of you have experience with this case, when VM Pro, Delta server and CBC are installed on the same PC? And in the case that is possible, what configuration of PC I need for that? Alex

Hi All, I have IPO in one city and Definity PBX in other, connected with each other via IP trunks. Is it possible to make outbound call through IPO, initiated from Definity extension? With other words, is it possible to make a call through IP trunk, from Definity extension, then through IPO to...

I am very sorry because that. Yes, it will be very useful feature.

I have the following situation: We have numerous “conference rooms” in which someone can enter through branchy IVR call flow. Is there any command, short code (which should be dialed from person in conference who previously has entered in it) or possibility to exit from the conference room...

Thank you for your answer but you partly understand me. My question concerned about whole command sequence not only about FAC. I know how and where I can change different features codes but I don’t know combination, better say sequence of data for activating/deactivating features. I hope that I...

Does anyone know where to find command sequences for activating/deactivating different kind of features? Those would be part of every user manual but I have not find anywhere. For example command sequences for security code changing. Fortunately I’ve found that sequence should be <fac><old...

Have you ever made commands for Definity and sent them to switch? If you have, please be so kind to send me some examples, in meantime while I am trying to get Procomm Plus. Thank you in advance!

Thank you for your prompt reply. Do you have any suggestion about version of Procomm Plus?

Hi All, I have problem with very slow modem remote connection, modem works on speed of 300 bps, and in situation when I need to make a numerous changes that is very slow procedure. My idea is to make some scrip (“text command”, batch) file which I will transmit to switch and make mentioned...