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  1. dcomp11

    Problem with ACD Call Distribution

    acewarlock, we did that and the other agent is not receiving the call at all. naurry, the agent who was free 4-5 minutes has a higher priority (10) than the one who was getting the call (15). I also thought that the system ignored priorities in Least Busy mode and followed them in Preferred...
  2. dcomp11

    Problem with ACD Call Distribution

    I've got a BCM 400 running v3.7 and we're having problems with call distribution. We have only one skillset, and it's set to the Least Busy method. What is happening is while there are agents who are sitting there idle for 4 ot 5 minutes, when a call comes in, it seems to go to one agent in...
  3. dcomp11

    Cannot Access Telephony Settings in Unified Manager

    That did it. Thank you very much.
  4. dcomp11

    Cannot Access Telephony Settings in Unified Manager

    Logging into Unified Manager under ee_admin on a BCM400 running version 3.7. When I double click on the Telephony Services button to expand the list, nothing actually appears. Why is this happening and how can I fix it?
  5. dcomp11

    Telcos using Octel Messaging for Subscriber Voice Mail

    Just what is it you are looking for ?" I'm just curious
  6. dcomp11

    Telcos using Octel Messaging for Subscriber Voice Mail

    Also, does the fact that both systems use a different "voice" for the prompts have anything to do with the software version?
  7. dcomp11

    Telcos using Octel Messaging for Subscriber Voice Mail

    Thanks. If you do find any other information, please post it.
  8. dcomp11

    Telcos using Octel Messaging for Subscriber Voice Mail

    Hi, I would like some information as to how exactly telcos implement Octel message servers for use with the public telephone network. Both my local (Bell Canada) and mobile (Bell Mobility) providers use Octel for Voicemail. I think they run different software versions because the voice of the...
  9. dcomp11

    CICS 6.1 and Doorphone Documentation

    Does anyone have links to PDFs of the CICS 6.1 Installer and System Coordinator Guides? Also, does anyone have a PDF with information on programming a doorphone? Thanks
  10. dcomp11

    Paging Tone

    I'm not sure, but I have heard this 3-tone paging tone before from Norstar systems, and it definetly is not an external paging system, it was through the sets. Perhaps old software versions had a different tone?
  11. dcomp11

    Caller ID on 6X16 DR5 DS

    Thanks alot.
  12. dcomp11

    Caller ID on 6X16 DR5 DS

    Is Caller ID built into the 6X16 with DR5 DS, or do I need an add on module?
  13. dcomp11

    Will M7000 set work on North American systems?

    Does the M7000 set offered by BT (British Telecom) work on North American Norstar systems? There is a picture on page 5 of this PDF: http://www.business-systems.bt.com/norstar/pdf/business_series_terminals.pdf Cheers

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