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I have a user that wants to be able to change other peoples skill levels, for the life of me I can't find the page that allow me to do this. She can view other peoples skill level but the Add skill button is grayed out on the "Change agent skills page.

Thanks, this will help a lot as they are now giving be bunches of 20 users at a time.

Next week we are introducing Auto-Answer to all our Agents. I was going to go into "Change Agent-loginid" for each Agent and change "Auto Answer" to "acd" Is there a smarter way of doing this as there are about 100 agents.

In our organization we have a single Intel server that holds the ECC application and SQL Server 2005 database. The server isn't a small one as it has 32GB of memory (soon to be 64Gb) and 24 cores, OS is Windows 2k3 64bit. The question was asked the other day by some of the programmers why can't...

Do you have a expansion module on the operator phone? " Yes we do, 2 7914's "You would be able to answer from the module after you transfer," does this mean it will come back to them or the operator just picks the hand set up and presses the button. I haven't thought about parking the call...

We are running a little UC520 PABX switch and most of our staff have DID numbers that are linked to their extensions via translation rules. For 90% of our calls the caller would call the main line and connect to the receptionist and she would transfer the call. What I am trying to archive is...

Hi we have IP phone throughout the organisation with no problems and we have also used the PC softphone with no issues but when we try to use a PocketPC softphone then the caller (not the person on the PocketPC) here themselves taking like an echo. Does anyone have any ideas?

Thanks, the system must have timed out the connection and now it works.

I was changing a vector and my network connection dropped, now when I try to change it I get the message that it is locked. Any idea on how I can unlock it?

Thanks you guys for the posting. In the end it turned out that I have created a vircual type station when I should have create a real station with a vircual port (x). Once I had doen this the Aut-msg-wt light worked.

Thanks ralphino, only the ringer on the analogue rang. The lights on the digital lit up but no sound. Also the message light did not light up.

can I use Aut-msg-wt or is this only for VDN's

Hi we have a helpdesk extension at work and I would like to install a cordless analogue phone and have both ringing from this 1 extension number. so here is the current setup customer rings ext 890 and the current phone rings what I would like is customer ring current helpdesk ext rings plus...

I now thinking that each record is always going to be less the 1000 byte so I could have one field in the record of 1024 btyes and then use a pointer of some kind to get the parts of the field out I want. Would this be on the right track?

I have some code that I am writing to read data from Pervasive tables. The structure of the tables are always changing so I thought it would be good if I could read the field names at run time and create a record on the fly. Is it possible? currently I have some code like this STYLE_STRUCT =...

I keep trying the search (last 4 days) but it keeps saying it is under maintenance. I have an identify field in SQL so I don't want to update it. Each time I try to add a record the dbexpress get upset saying I must update this field. I have populated the field list of the dataset and said...

Cheers No I didn't I had done a search on this forum and got a lot back I must have missed it.

I am trying to use DBexpress as the computer I am putting this application on does no have the BDE. I keep getting the "Operation not allowed on unidirectional dataset" which I have read up on and found that I need a SQLDataSet DataSetProvider ClientDataSet I have worked out how to link the...

Hi I using SQL server as my back end and the BDE components I have a master table and a child table both used for order entry eg master is the headers and secondary id the order lines In the secondary table the link is service_number and the second field to this index is line number. When I am...