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  1. mkoele

    Display pickup

    I hate to say it but I don't think there is a way to see it. It is a call-pkup button you assigned for notification right? Mike http://www.mdksolutions.com
  2. mkoele

    Denial event 1164 ISDN call reject

    are they actual 800 or 888, 877 etc. numbers? Also, what does your route pattern look like? Mike http://www.mdksolutions.com
  3. mkoele

    How Do I Force Agents into Available from After Call Work

    If you are using EAS, you can make it an "AAS" split/skill (Auto Available Skill) and then on the agent form, stroke the AAS field to yes as well. This is typically what is used for IVR applications and such. You can also use Timed ACW thich allows the gants so many seconds in ACW...
  4. mkoele

    Multiple day Holiday Tables???

    It may be an issue with your version of software, I can find it but I know for a fact that there is a version that the holiday table is "broken" and can be patched, I can find it but if you can post your version # that would help also. Mike http://www.mdksolutions.com
  5. mkoele

    Service Observe

    Yes, once you start observing that call you will follow it until the call ends, even if it is routed or transferred to an external number. Mike http://www.mdksolutions.com
  6. mkoele

    Denial event 1164 ISDN call reject

    What does the network message say when you try and call? Mike http://www.mdksolutions.com

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