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Hi I have distroted Voice on inbound internal and external. Sound metalic. Any ideas, Faulty Media Gatway?

Thanks found two how do I activate them. There both passive.

Hello could you please tell me how I check to see if I have any inactive DPNSS cards. And what the board id on these is. Also how do you make them active. Thanks.

Hello guys, I've changed the ASPAC but the problem now is that the managers are generating stats on info manager that are not a true reprisentation, as they are not taking any calls just listning in. Can I change this so they would not come up on info manager. But still be able to monitor and...

Sorry for the delay in getting back to you I do have a series of numbers starting 63 is there away around this without removing this 63 range some of which are used as ADN on agent CCA phones. Joel

Hello, I am trying to do the following comand. RODDI:DEST=6663,ROU=10,TRC=4,SRT=5,PRE=6663111463,ADC=0505000000000250000; Then I get NOT ACCEPTED DEST NOT ALLOWED Any sugestions? Joel

Hello everybody. I have a supervisor who is trying to listen in to an agent and the supervisor is comming up on the agents display. How can I get rid of this, so the supervisor can monitor without notifiying the agent.

Yes

whorsrdaddy,RODDP:DEST=98; the switch is saying it's not assigned and for some reason I am unable to cut and paste the print out NADAP:NUMTYP=CD. But 98 & 97 are there. CAT on both entries is 5 4 3 2 1. Joel

Hello could someone please help? In the NADAP I have 98 & 97 but I'm unable to dial this number 98740****. What am I missing? The number is live I can dial it from my mobile. But from the PBX I get vacant number. Joel

Has anyone had problems with BT broadband connections to VPN dropping out. Our VPN provider is Ihotdesk

The manager need's a logged off profile (profile 2)with the sec Group as first choice.

Hi Guys the databases are fine plenty of space and the other servers with SQL7.0 have had the MSBlaster patch and are working fine. Duvel did what you suggested but no joy might have to contact Sweden.

Duvel I'll have to try this out of hours SQL is linked to CCA. Didn't check the DB cannot see how its anything to do with them sorry affy

Duvel, worked a treat thanks very much!!!!! CCA working fine agents are logging on. CCM still saying not available though could it be a network problem that kicked all this off? The only change made is that the IT bods loaded a patch for the recent MSBlaster worm onto the CCM server.

duvel havent tryed this sound good thanks will let you know.

Running CCA 3.0 latest SP and Applink is latest SP no agents can log in beacuse CSTLP link group is faulty. Any ideas.

Hi yesturday I lost all 3 call centres due to what I thought was a faulty NIU card. Did ALLOP; and class 3 alarm came up. Have logged users onto ACD via handsets so calls are coming in. But CCM Archive Service and Event Service are not running and I'm unable to restart them. Theses are set to...