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disabling and enabling did it... for some reason it hung when i changed the lines to supervised. almost happened again after but everything works great now. thanks everyone Matt

i did swap them, and i'm still having the same problem. I have to check and see if its disabled but i'm almost positive its not because i went through every setting i can think of and its still not working.

i think it may be the line card. i can get lines 25 and 26 to work but not 1-4. is there a way to reset the system back to factory settings?

I just installed a CICS that's been sitting around in a clients office, and everything was going fine until i realized that i hadn't turned on supervision for the Loop lines. After i started turning on Super for all the lines i was unable to get a free line on any phone. i keep getting a...

http://www.amazon.com/Maxtor-Fireball-internal-ATA-133-buffer/dp/B0000953VK i was goign to order 2 of these drives... i'm trying not to pull the machine more then once because the phones are always in use... can anyone confirm that these are ok? my vendor told me that they were 20GB ide...

thanks for the reply... so i should just match the model of the 20GB drive that's in there right now? its just a standard IDE drive right?

the primary drive on our bcm 3.6 went today.. do i need to get one of these FRU preprogrammed drives that are out there?

worked like a charm... i didtn' put a one in front of the rest of the phone # so it wouldn't forward. thanx for all ur help. the client is lovin it matt

ok... i removed the line assignment from the hunt group and added it to ext 127. now all the call's ring through to the managers desk phone, but when i select feature 4 to 7127 the incoming calls don't ring through.. pretty much they just cut off.

ok here's what i've done so far hunt group 01 (dn 508) includes DNs 123 - 130 line assigned to hunt group is 241 (xxx-0001) manager's DN is 127 assigned line 241 to 127 allowed redirect on manager's phone set fwd all calls to 7127 created destination code 7127 to use route 003 with an...

ok.. i think i understand what you are saying here.. one thing i'm not sure about is with the hunt group. are you saying that i have to disolve the hunt group and just assign the incoming # to the managers desk phone for this to work? or does setting up this up trick the hunt group when...

i'm sorry.. when i said manager's phone i meant cell phone. so when no one's in the office instead of goign to voice mail the bcm will route the call to an external # without the customer having to press anything.

ok... they decided that they just want the group to ring through to the manager's phone without going to the voicemail. this group has the AA turned off for them. the AA us used for the primary company. would the setup be similar to the VM setup you listed above? Matt

it would be fine for the calls to go to the cell phone and bypass the voicemail. however i didnt' realise that there could be an option for it to work the other way. how does that work.. is there a keypress involved that would forward to the cell instead of going to voicemail? Matt

hi all. i have a bcm 400 using a PRI in an office that is shared by 2 companies. the second company is set up as a hunt group that rings the 5 phones in broadcast when a certain # is called. rarely is anyone in that office however and they'd like the calls to be redirected to a cell phone...

Dialed function 985. Got the magic extention, entered it into the line prime and hunt group overflow extention and set the queue timer and everything seems to be working right. Thanx a million guys . Matt

ok.. as far as i know i cant' check the voice mail DN till i get back to the office on monday so i guess that will have to wait, unless there's a way to do it becides the function 985? Matt

so should i have the target line setup with the mailbox as prime? or shoudl i leave that as none? bkrike... i don't think the mailbox has to be numbered 504.. only because when i had this working on the old machine i had it set up as mailbox 150 on hunt group 504.. everything worked the...

ok.. i'm not really too good with this stuff.. i kind of took over for someone that went on to a better job.. and they are trying to save money by using me.. but here's the senario we have a PRI coming in.. xxx-6500 to xxx-6539 are the numbers there are also 4 analog lines that are...

yeah.. is there a command that would override the overflow or prime set timer?