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I am runnig Telecom Biling System Version 3.17. For some reason I cannot get my reports to pull up any CDR data after 5/29/13. I archived, I purged, etc. But still nothing. I know it is collecting and I was able to find the *.img file with all of the current data, but I can't get the reports...

Right - because people are always going to forward their phone to 911??? That is just crazy. Thanks for your replies!

Splic3d (Vendor) We had a customer that changed carriers and could not CFW as well, their problem was that the CLID of the incoming caller was being sent out as the CLID and the carrier would rejectt the call as it was not one of their assigned number, primary and DID. The carrier said this was...

It isn't working either way. Any idea what the carrier is talking about when they say we need to disable "call screening

The phone appears to forward, but when you call the number we are getting "the call cannot be complted as dialed...". Yes, it is able to forward local, but not long distance. I also tried with the ACOD and I still get the same results.

I am having a problem that I am hoping somebody on here can give me some insight into. This just started approximately 3-4 months ago, all of the sudden none of our phones are able to forward calls externally. I have had my vendor and our local carrier pointing fingers at each other for...

Thanks. I will try that. It is validating fine, so I will try turning off the feature first.

No, I do all my changes through Telephony Manager. I am doing a bunch of them - this is the only phone not going through, which is why I am stumped.

I have VMBA equipped

TN 004 0 08 01 DATE PAGE DES DES 6019 TN 004 0 08 01 TYPE 3904 CDEN 8D CTYP XDLC CUST 0 MRT ERL 0 FDN 7595 TGAR 1 LDN NO NCOS 4 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 XLST SCPW CLS CTD FBA WTA LPR MTD FNA HTA TDD HFA GRLD CRPA STSD MWA LMPN RMMD AAD IMD XHD IRA NIA...

I have two identical phones I am building, but the second one is getting the following error: CLS Response: DPUA FBD FITD MWA NI Error Code: SCH1214 (SCH1214) Any help would be appreciated.

I have a very long document I am editing. I have 2 different headers and footers (alternating left to right). When I get down to the bottom last 10-15 pages, they randomly disappear on some of the pages. The footers are pages numbers, the headers are title & date. I am getting the following...

They are all hunting correctly. I confirmed that on every phone. It just seems that if more than 6 people call at once, they get that "out of service" message instead of a busy signal.

I have an 800 number is connected to 5 different lines that rollup to each other as callers call in. The problem I am having is that if too many people call in at once the lines are not ringing busy, they are just getting a continuous ring or a long drawn out noise. I have RCO set at CFNO.

That worked perfectly!! Thank you!!!!

I did find a couple ACD Ques that after they go to a voice mail and it says there is no voicemail set up, it says transferring to an attendant and it goes to another number within our office. I can't see that number anywhere in the ACD Que when I print it. How can I find out where this is set up?

Thank you! None of the DNs have a voicemail set up for them, so I guess I can assume they go nowhere.

The Number on them for NCFW is Voicemail for all of them.

I have found that there are a bunch of random ACD ques in my system that must have been set up when the PBX was first purchased many years ago. I have no idea what most of them are for and/or how to find out. I am 99% positive most of them serve no purpose. Is there any way to actually find...

Yes, everything is set correctly.