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Sorry for the delay. I got back today and ran a diagnostic on the DS1 card. the following is what I got. The test results for all 10 B channels are the same, so I only included results for the 1st one. From what I read the 1116 error code is because the PRI is NI2 and I did not disable the...

Hi there, Thanks for your reply, Cool Whisperer. I have set up a trace(Hopefully correctly as I do not work on Avaya normally.). Talking with the tech at the service provider, when a call fails, the phone system is sending a status inquiry while the call is ringing. The service provider...

Hi folks, Any help on this would be appreciated, but as being this is a fairly sporadic problem (maybe 1 incoming call every few days.) it may be hard to identify.The PBX is rejecting the odd incoming call and sending the call to the failover number. The call comes in on the PRI and may ring...

Oops, thanks for letting me know! :-)

Hi folks, Any help on this would be appreciated, but as being this is a fairly sporadic problem (maybe 1 incoming call every few days.) it may be hard to identify.The PBX is rejecting the odd incoming call and sending the call to the failover number. The call comes in on the PRI and may ring...

That worked! Thanks Joe!

Hi folks, I have a G450 with PRI and the customers PRI provider is moving the PRI service from a telco network to a coax cable network. (The provider is Shaw communications in Canada.) We have discovered that the phone system has never sent the 1 in a toll call. On the telco network the call...

Thanks! It did not work, but I managed to get it to work by going to control panel\view devices and printers\ right click KXTDA100/200 Properties\Hardware\Properties\change settings\driver\update driver\browse my computer for software\let me pick from a list of drivers on my computer\have...

Hi folks, Has anyone out therehave PBX unified working on a computer with windows 8.1? I have installed the software on the computer, but it cannot find the USB driver.When I try to connect via USB it comes up with an error code "EA04201, Driver soft not found". I have installed and reinstalled...

Hi folks, Just wondering if anyone has set up 1 door phone with multiple door opening controllers on it(working on a MICS). From what I have read in the door phone manual, up to 12 DOC's can be installed with 1 door phone. I have a customer who is looking at having possibly up to 6 DOC's...

Hi,I'm working on a mics 6.0 and was wondering if there is any way to have the long tones on all the time without dialing the feature code.I have 2 foreign exchange lines from another city coming into the switch and they are constantly getting wrong numbers when they dial on these lines.Thanks! Tim

Hi,well we figured the problem out.There was a setting on page 2 in the station programming that was set to audix and needed to be set to msa-spe as there is a pms involved.Some of the stations were properly set and some were not.The light setting needed to be Led as well.Thanks for all your...

Hi, I'm having trouble turning on the message waiting lights on analog extensions.If I dial #53 and the extension number I get a busy signal.I can do this on the digital phones and turn on and off the lights no problem,but not on the analog extensions.The message lamp is set to neon in the...

Does anyone out there know if it is possible to reset the operator password in feature 982?I enter operator as the password but it does not work.This is on a NAM 4.0. Thanks! Tim

Disregard this one.I had not turned off the ringing for lines 1 and 2 in the system programming.I think this will solve my problem.Thanks!

I'm having trouble with a phantom ring on 2 ata's on a MICS with 6.0 software.The phones are sent a half ring every 15 minutes.I have turned off the message waiting indicator for the 2 extensions in the call pilot and have turned off the message indicate in the ata settings.Any help would be...

Help! I am trying to set up queing on incoming calls to a hotel switchboard on a merlin magix.The console is set up in DLC mode in order to provide buttons for wake up calls.If the user is on a call they would like other calls coming in to que up until the phone is free.I have set up the...

We only have the one power supply that works the phone.Should there be another one for the dss?

Is the forwarding set on the phone? If not set the forwarding to busy/no answer( Press intercom, fwd/dnd and dial 5 and the voicemails extension number(default is 165)).

We are having trouble getting a DSS 4450 working off of a 7424LD telephone at a customer site.The extension number 500 is set up as an operator on the 1st port.I have programmed the 3 pages for exts 100,200 and 500 and also have put ext.500 in ext status.Am I missing something?When we hook up...