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I do not understand why an embedded macro that's to be executed on a click event runs when the form is loaded. I stared to debug by converting to SQL code but have found failed conversion appears to be a bug in Access 2010. Any ideas?

Anyone else having difficulty in setting system clock going from EDT to EST ? 81C recently upgraded to CS1000.

We already have some ALGO boxes. What we need to monitor our call center in real time, not by listening to a recording at a later time. Thanks anyway.

That's what I meant by "bridged" - it works but volume is super low.

We have a small call center (outbound calling only) where we'd like to monitor the individual extensions. I'd prefer not to have to set up an ACD to do a monitor call agent. Right now we've bridged an analog line with a call appearance on a 2616. Works but volume for analog line and called...

We've done this and it works extremely well. You'll need someone on the SIP side to do all of the programming on the ASTERISK Server - whiles its reasonably straight forward, it takes a little getting used to.

While I am not totally sure about this - we had similar problems and wound up removing the home NPA from the CallPilot configuration. I'm guessing that Nortel did not consider NPA overlays when the designed the system????

I beleive there is a way to capture ACD traffic in my 81C. Have looked through the manuals and am coming up empty handed. Can anyone point me in the right direction? Tks

Here's what you do - >ld 15 REQ: CHG TYPE: NET_DATA CUST 0 OPT AC2 FNP CLID YES SIZE INTL ENTRY X Where X is the table you want to change or add then you can see it in ld 21 >LD 21 REQ: PRT TYPE: CLID CUST 0 SIZE RNGE INTL prints tables here..... Good luck.

I can't break dialtone.... TI'm to much of a novice to know where to change ncos/tgar for ACD group.

I use Phonemaster - I think the only way to do this is phone by phone - which would be pretty cumbersome. Suggest you ask them directly - mailto:support@phoneware.ie

Would love to see your config. Tks a bunch,

We just installed a Nortel Integrated Conference Bridge. Everything works fine - except - as a call chairman you should be able to dial out if you want to bring another user into the conference. When system first went in this worked fine. Now you pull dial tone but can't dial out. I don't...

Instead of tying up an ACD - use a phantom number -

Add a Make Set Busy key. After setting up forwarding depress MSB and it will immediately forward.

We've seen similar problems here. Usually happens after some sort of switch shutdown (our switch likes to crash). We notify local provider (Verizon) who insists problem is on our end. When we persist they agree to do "intrusive testing" which always clears the problem. We're then just fine...

We have an Asterisk server set up to do some SIP testing. We access this server by dialling 8-1-747-xxx-xxxx. Server is actually a trunk group connected via a local T-1. We recently decided to use the Asterisk server to identify lines - we have students who continually remove face plate tags...

Can anyone point me in the right direction. I need some very basic ACD reports on my 81C. I believe it requires package 42 (which we are supposed to have). Thanks in advance for any help. Dave Bopp

We've been using PhoneMaster for about 5 years now and love it. Its totally GUI. Coast is considerably less than OTM. We had some install issues with OTM that channel partner (and Nortel) never really resolved. Just could not get the answers back. Phoneware is only an 800 number away and...

Use MCR to free up rollover numbers...