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Running a Nortel CS1000 using Verint (Nortel branded version) and need an NES Custom Adapter aka Unify in order to utilize the API to write information from the Verint database to our CRM. Does anyone have this adapter software. Nortel/Avaya tells me I should have gotten it years ago when I...

If there is a 1 call in queue the second call still goes into queue instead of giving a busy tone. Script validates fine. Maybe I dont know what I'm doing. I just want to set it if I have 10 agents on calls then I only want 10 in queue and the next caller to get a busy. I would change this...

New to scripting. Want to say if call in queue > XXX then give busy The script I have just keeps queing the calls IF QUEUED CALL COUNT Training >1 THEN GIVE BUSY else IF OUT OF SERVICE Training THEN ROUTE CALL 4299 ELSE QUEUE TO SKILLSET Training WAIT 2 GIVE RAN HWW_BUSY...

Not bad at all?

Got them in worked like a charm. Thanks again!!

Thanks John, one other thing the other post said to put disk in active core, how do I know which is active?

Never added key codes before, after looking at other posts not so sure I feel comfortable doing it. I have the codes on paper and the disk, is it really that tricky to do?

Thank God its working!!! We had replaced the media gateway card and eliminated the dead air issue but got terrible incomming voice. We put the old gateway card back in and everything works great I dont even get any packet loss messages.

Ok we replaced the media card and so far no dead air calls, however we now have poor voice quality on TDM to IP calls only, the IP to IP are crystal clear. Working on tweaking the Qos settings to see if this resolves the problem.

Well we had Bell South work with us to do Qos end to end and it didnt change it a bit. Seems the calls are always from digital to ip that fails so we are replacing the media gateway card tomorrow I hope it helps.

Starting to set up Qos in the morning I hope this solves the problem. Thanks for the information, I will post back with the results.

Bandwidth as far as I can tell is clean. We have the T1 segmented with 384k for voice and 768k for data. We do see some packet loss showing up on the switch but with 3.0 I understand that may not mean anything. There is no Qos which we are getting ready to implement, this may be the whole...

We have an 81c connected to a Nortel Branch office via a PTP T1. All the sets on the Branch Office register back to my signaling server and will fail over to their signaling server if the T1 fails. The problem is the I2004 sets get lots of dead air calls both internally and exteranlly. The...

Thanks for the great info, I think I might be in over my head with the trunk-trunk settings.

I am doing a route call 1800XXXXXXX. I have tried this with a phantom and get the same results.

In call pilot I can do a trunk to trunk transfer from a menu option. But when I try a trunk to trunk transfer in symposium I see the call leave the switch and the external number rings once and I get a message that the call cannot be completed at this time. Whats the differnce in what I'm doing.

Thanks John, I was just going to stat the loop and yank the card glad I didnt.

Can I remove a PRI card from an 81c whithout any negative effects? I need to see if it has a daughter board and I cant without pulling it out.

I believe you are right on this, the intrinsic looks like the way to do this. Thanks for the valuable post.

The telco can but there is some setup time and cost associated with this. Our customer only wants to do a % allocation for a few weeks during the transition.