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SBC is a Cisco Gold Partner and the leading integrator of Cisco IP Telephony.

We recently completed a CallManager setup for a new hotel and casino in Oklahoma that also used the Percipia PTCE middleware along with the ISI call accounting product for integration to the property management system. Slick stuff. We placed 7970 color phones in all of the hotel rooms and they...

You can't go wrong with Witness. They are well recognized in the call center space as a go to product for call recording. They have had strong PBX products, and bought Eyretel for their IP product, which is also very strong. Look at all three for your individual needs, but if I personally had...

I am assuming you are talking about IP phone calls, and not calls being made through an analog gateway via fxo interface. IPCC Express has basic call recording features, but for more industrial strength options you will want to look at third parties like Witness (www.witness.com), DataVoice...

Look on CCO for the Cisco CallManager 4.01 System Guide and look for Understanding Route Plans section of the guide. There is a good explanation of how to change calling party presentation to the PSTN. This will show you how to present the full telephone number to the called party instead of...

SR2 was released on 5 May. Of particular note is support for CIPC (Cisco IP Communicator.) Pat

Interface with the ccmuser page via the phone with an xml browser session. In other words, use the phone as the browser instead of a PC...Cisco also make a device called the CTE or Content Transformation Engine that transforms html content for phones and PDA's and such. Pat

Here are some debugs that will help you out. We need to see the conversations happening from a signaling perspective on the PRI to the telco. debug isdn q931 debug isdn q921 These will help you see calling line id info being sent from and accepted by the telco switch. debug vpm all More...

You running the VG200 as MGCP or H.323 gateway? If MGCP, then you can place what you want to show the PSTN user as the calling line ID into the calling party field on the route pattern. There are other places you can populate calling line id info, such as the DN, route list, T1 port on the...

Go grab this page from CCO: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801f00ed.html#wp1175954 Do a search on the page for: Table 44-4 E1/T1 PRI Configuration Settings You will see info on the config parameters for T1 PRI connectivity...

Outstanding! After about the first 5000 times it becomes second hand...at least for the slower kids in the class like myself... ;-) Pat

You can use partitions and calling search spaces to keep the phones in the CSS_Internal calling search space from reaching the extensions on the PBX through your CallManager gateway. I believe this is what you are talking about trying to restrict. Apparently, you have a route pattern for 4...

Here's the part number and pricing for the 3.3 SASU on a 7825... CON-SAU-CCM33-25 SW APP SUPP + UPGR CallManager 3.3 for MCS-7825 1 1199.00 0.0% 1199.00 1199.00 Here's the part number and pricing for the 4.0 SASU on a 7825... CON-SAU-CM4-7825 SW APP SUPP + UPGR CallMgr 4.X - MCS-7825 1...

The number being dialed would be the 'called' number. The person doing the dialing would be the 'calling' number. Looks like you are trying to do digit insertion on the number being called, or the 'called' number. If so, then simonITXperts has got you on the right track. ~Pat

Sounds like Unity is having problems talking to the message store. Is this happening to all mailboxes, or just a few? Have you verified the message store, and also have you tried to rerun the permissions wizard? ~Pat

Taken from CCO at http://www.cisco.com/en/US/products/sw/voicesw/ps1860/products_tech_note09186a0080094ed1.shtml _______________________________________________________ In order to get Cisco IP SoftPhone to have two-way audio when using NAT and utilizing VPN client software, make sure that...

My earlier comments were related to the CM being a domain *controller*. Like commsguy, we have seen and placed CM's into the domain and haven't seen any significant issues. However, the recommendation from TAC is not to place the CM's into domains, but have them exist in a workgroup, so that...

It is recommended NOT to place CallManager servers into a domain, rather to leave them in a workgroup. In the past, (3.2/3.3) upgrades would not start successfully if the CallManager server was a member of a domain. This would necessitate a Spirian backup and rebuild of the CallManager server...

You can also deinstall and reinstall the TFTP, CTI, and CallManager services at the command line (with the command line switches) in Win2K. I have had to do that before with the CTI and CM to fix the same problem you are having.

Greg...contact me offline at pat.talbot@sbc.com and I will talk to your Cisco admin if you like to verify the CallManager and CM gateway piece of the puzzle. Pat