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When searching phone/device and selecting device pool there is a column marked “Status” and “Ip Address” I have been told that if status is unknown and IP address is unknown then the phone has never been plugged in . My question is , if you unplug a working phone does the call manager after a...

Does anyone have the pin outs for the TLU76/13 boards? and what type of cable to use to connect to a freeset system I am trying to connect the board to a freeset system but i keep getting the following alarm Fault code 269 Digital trunk - loss of frame synchronization

A customer with digital phones has an issue with the ringing volumes of the handsets changing to silent . The calls do appear on the phone and the line 1 button does flash and the call can be answered . It is effecting many phones and changing the ring volume or ring type on the handsets...

BC12 SP6 Can IP extensions be used for ACD funtionality .

Does anyone have printouts for ip trunking on BC12 sp6?

BC10 REL21 I cannot change the time parameter for call logging e.g. <CLODI:FILE=SMDR,TIME=0-00-20; EXECUTED <clinp; CALL LOGGING DATA CALL LOGGING MODE: ACTIVATED HEADER FORM DMPSIZ DISCR IN SERVICE LOGABN SMDR 4...

Which order do the following commands occur when an imcomming call takes place?

Yes, of course. This theme was discussed here (with solutions). You may use the Search button." I used the search function but cannot find the previous discussion or solution

We have won a maintenance contract with a 1 Lim system BC10 with an IPU , the previous contractor has changed the level 7 password. We cannot find the password or the contractor , I can log on with level 5 and I can do the SACOP command . Is there anyway to find the level 7 password or to reset...

How do I increase the scroll rate on Alex? It is so slow when viewing sections like ASPAP that it is impossible to use. I am using Alex 6.1 ,windows 2000 pro,Internet explorer 6. The libraries are on the C drive and the Temp file is located on the C drive

I am running BC10 <cadap; CALENDAR DATA VERSION=LZY2035156/4/15-CN132-000007FF/R4A 14:03:55 TUE 28 SEP 2004 END

A VSU2 un-compressed can hold 3.5 minutes of TOTAL voice messages , but is there a limit on how long each message can be?

Does anyone know the command line (i.e from a P.C ) to initiate functions on an extension . I cannot get to the particular extension or get access to the switch board , but i can log onto the pabx. Is there a command I can do from my PC to send a #21# to the phone? or any other phone functions...

How do you perform a safety(external)back up on a NIU2 with flash ram without removing the NIU2 or the removing flash ram .

Can i connect the ICU to a AAU and set up the AAU port for GICI to provide the data connection for ANCD between PABX's

If I have 3 MD110 ( A,B,C) calls come in on PABX "A" if no one is logged in they go to PABX 'B' .If no one is logged in then calls go to PABX "C". My question is , do I just need to set up a data link (VIA ICU) between A and B and another data link between B and C . Or as well has having those...

Currently have a fault where i cannot ping the call pilot server from the client. However I can ping the server from anyother machine and i can p[ing the client from anyother machines on the network . Does this sound like a networking issue or a call pilot issue?

I have heard that in BC12 the MD110 now checks the ACD agents pin number against its own database .If the Pin number does not match an entry in the MD110 database the user cannot log onto the ACD que . I was wondering which MD110 command is now used to enter the pin number . I am, not talking...

How does the MD110 check the pin number of an ACD agent? Which MD110 command is used to enter the PIN numbers ?

When is BC12 going to be released