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PlatinumGuy - Thanks for the info. The IP address was correct and the key server was running, but rebooting the switch seemed to do it. You just saved me a bunch more time... Gracias

I just got the pleasure of moving our ip office voicemail server (among other things) into our new rack. As a fun bonus, the licenses are no longer being recognized in the manageror the delta server. The usb dongle is still in place. Any Clue as to what I need to do to get them to show back up...

I have an AA set up for our Real Estate company that transfers to the agents extention. To ensure that people can get through when there is no one in the office, I have each user set to forward on no answer to their cell numbers. That way, if they don't grab it, it forwards to their cell. All of...

1043, Is there any way to tell if outcalling is on for an extension, or do I just need to go through each ext and turn it off? If I log in to the VM sys, it doesn't seem to tell me if it is on or off, but it gives me the option to turn it on or off. Either I am missing something, or that's a...

it could be someone's outcalling isn't set up correctly" Anyone know an easy way to figure out what extention might be screwed up?

What is your area code?" 865... No dice there...

What are the extension numbers of your voicemail ports?" 7131 is one of the vm ports. So are 7128, 7129 and 7130. I forgot to mention that in the last message.

Logical ID 32 is 7131. What is the significance of logical Id 32? I should probably know that, but I don't. Can you busy out just an extension? Looking at the "standard SPM" options, I can only figure out how to busy out the entire slot. Here is the extension info on 7131: Extn SS/PP...

I have a merlin messaging system where one of the voicemail boxes seems to fill up with blank messages. The mailbox is on ext 135, and the messages are all from ext 7131, which is not even used. It's an unused ext in the system and it has no phone or vm box. Anyone have any clue how or why this...

Ok, either I'm an idiot, or something is f'ed up, or both... Here's the issue: The machine I was running winSPM on was having some issues connecting to the network, which seemed to keep winSPM from working right for some reason. Don't ask me why, since I'm connecting over a modem. Anyway, I...

I have a stupid question. I'm trying to figure out what dnis digits are associated with a give T-1 on our magix system. Where should I look? Thanks, Pete

Until last Friday, I was able to connect to my Magix system through winspm through a modem connected to a port on a 016 T/R card. For some reason, it doesn't seem to work now. You can here the modem dial and seemingly connect. Then it prompts you for the password (so far, so good). Once you...

Is there anyway to tell what lines are in use at a given time? We are running into a situation where people calling our 1-800 number(s) are getting a busy signal and the group that the calls usually ring to is not recieving enough calls to fill up all the channels on the T1. The outgoing long...

Thanks Guys, I got it to work. I changed the phone status to "has a phone", and it seems to work properly. I guess it makes sence, since the AA and the voicemail are sort of the same thing. If I call the group directly, it doesn't get to the VM/AA card until it overflows. If I call the AA, and...

Guys and Gals, I just set up a brand spankin' new calling group for our accounting department(Magix sys). The group (772) is set to auto logout, has 5 or so members and it is overflows to voicemail (770). If I call it (772) from an extention, al works as planned. If I call into the AA (Merlin...

Hmmm, That worked exactly as you guys described. I really appreciate the help, especially since I would have probably read and played around with it for a long, long time before I figured that out. Thanks, Pete

Hey guys and gals, I ran into a little problem that I am having trouble figuring out. I have a feeling that this will be an easy one for most of you, so here it goes: I am running a Merlin Magix system, and the phone in question is a 4412d+. Most of the phones in the system have 3 system...

I've got another quick question... I set up a VM box as the overflow for a group. It works, and I set the message waiting receiver to one of the extentions in the group. I was thinking that if I then left a message, the light on that phone would lumintate. It doesn't seem to work that way. Is...

Hey Guys (and Gals), Is there any way to adjust the amount of time before an extention is loged out of an auto logout group? I am trying to support one group with a second group (using the Queue support feature) and then send it to and auto attendant if neither group picks up the call. The...

I assigned the AA to one of the lines, and it seems to be working, more or less. THat line rings to a couple of extentions in the office, but now that I have assigned the AA to that line, it picks up on the first ring. Is there any way to delay the AA pickup on that line until the 3rd or 4th...