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no, "return dest on the VDN" only used with timed ACW for agents. any other suggestions?

Yes, if a user does not make an entry or makes one or two failed attempts and then makes no entry, the system will transfer to the timeout location. But if the user makes three mistakes, they get dropped. yes, i have vectors. i have used a vector "route to" command to go to the audix auto...

auto-attendant feature is working, but, if a user enters an invalid entry, the system will replay the prompt/gteeting. Upon the third failed attempt, the system says goodbye and hangs up. Instead of hanging up, i want to divert to a ddi number instead, how do i do it? is the number of attempts...

intuity audix, when a external customer leaves a message, if they press # they get menu items such as make message priority, access mailbox etc. How can i stop these options so that they can only leave a message?

coulc you ccmail me as well, thanks. bill.mcmahon@email.com

BC10 i'm afraid

manager is asking for how many extns were added and deleted for the last year on a monthly basis. Without any extenal data collection, is there any internal reports/commands where this info could be found?

Serenade system, two people have the password for a mailbox, if the first is listening to some messages, when the second logs in, it knocks off the first person. is it possible to set it up so that the second person gets busy tone if they try to accesss the mailbox that is already being used by...

Generic extn has one personal number entry which is a freephone number. Customers are complaining they get congestion on every second call. I see the ONE CALL=1 , shouldn't this be = 0 to allow multiple calls to divert to the freephone??

BC10, User wanted to remote change profiles but his number was a hotdesk, this is normally done with a hard-wired dts extn and regional auth code. Hotdeskers use Central auth code. So, i changed the users auth code to regional, added two additional profiles (profile 3 and 4)to the standard log...

BC10. user wants one ddi number (say 61111) that any of 4 users can pick it up with and if none of them do so , go to voicemail. i was thinking of two ways: 1. give 61111 a personal profile to ring extn 60 secs, then voicemail. Then put them all in the same pickup group. Question: when someone...

BC10, managers have profiles that go to an ADN and the secretary has a MNS key for this. I need to add some more. There are some phones that just has loads of ADN numbers on them and i want to assign some of these to the managers but i need to know for sure they are not used for any other...

bc10, calls to manager should go to secretary but because she is looged off should go straight to secretarial group but it isn't. Its behaving as though profile 1 is active. I've switched profiles back and forth, deleted profiles and added again, still not happening. Is there something wrong...

How do i close a telnet session to the md110 within procomm? i tried assigning 'CTrl-X' or 'ctrl-x;' to a key but that didn't work thanks.

whats the best way to get a list of blocked extns?

BC10. normal extension. often get calls to change COS by a visiting user who doesn't know the phone number. Instead of getting them to hang up, write it down and call back again, is it possible for the user to get the extn number they are using displayed?

finding it hard to see where this is set. GETSP:STRNO=MIS11 SHOWS "Unlisted" but thats not what i'm getting. I'm getting a text string that relates to a particular group or site but that message defeats the object or barring the CLI info from being displayed. Anyone with suggestions?

The ADC only works for the hardwired phone. I created a new Common Service Profile where i changed NPRES =010. This works and the called user gets a message that the user wants to change to something like 'private' Anyone info on how to change this message and is it global? thanks, hammer

the generic phone logs on to a normal DTS phone. I changed the additional category on this DTS phone with extn mgr which sent the following: KSCAC:DIR=XXXXX,ADC=00010000000; This i thought would block the callers number being displayed. User reports no change(number is displayed) but i'm...

i'm looking to prevent the name/numbers from a few generic extn's being sent when they make an outgoing call (internal). Looks like i have to created a couple of Common Service Profiles with the NPRES =010. Is there an easier way such as the customer can switch it on and off by themselves...