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Hi, I've had that problem before, in my case as usual it was a Firewall setting, I can't remember the setting as I passed it to the Firewall chaps. Its something to do with Sip Provider sending a re-invite. Look at TCP or UDP Timers in Firewall. Oh and I think Sip ALG should be disabled...

Sarond, Solved, all my own work I'm afraid. It doesn't help to be monitoring the wrong port. Found out by using 2 analogue phones, one at either end. Many thanks for your help your first thoughts solved the issue in the end. Regards Steve !ExtraDunce

Hi Sarond, I'm not sure what you mean by a Gateway Controller, there's just 2 Mitel 3300's connected through a Router. The LAN Port (uplink if you like) of each Mitel is connected via 3560 switches to the G0/1 and G0/0 ports on the Router. The 2 switches are flat and have no config and are only...

Hi, Thanks once again for your time, I've uploaded a diagram. So in a nutshell Mitel B is acting like a Sip Service Provider. Each Mitel having a Sip Peer profile pointing to the other. Foe Example a call from X100 out to the PSTN works ok, no issues at all, same goes for inward DDI Call to...

Hi Sarond, Thanks for your reply, however I have to respectfully disagree, to start with there is no Firewall, its in Lab situation, secondly how come I can see the RTP stream on the Lan side of the Mitel with 4.2 sw. I don't have any one way Audio or speech problems everything works ok. The 3...

Hi Guys, I've got 3 Mitel 3300's all linked together with Sip Trunks in a Training Lab. Everything works great, I can call any extension from any switch etc, even in and out of the PSTN which I have on one of the switches. I'm attempting to Wireshark Trace all the Sip and RTP traffic between...

Thanks Billz66, My first thought was a one way audio problem as they are using SIP Trunks, however I believe it happens on an internal calls as well which would rule out that theory unless they have some serious Networking problems. I'll find out more today hopefully. Steve !ExtraDunce

Hi All, I've got a Customer experiencing a weird intermittent Voicemail issue. DDI Calls come into Auto Attendant Mbox 701 and after choosing option 1 calls drop into Mailbox 702 where callers can leave a message. Intermittently whilst halfway through leaving a message the caller hears the...

Guys, Used the above ACD method and thankfully my issue has been resolved. Still cant understand how a tried and tested message which I've been using for years wont work but its not worth losing any sleep over. Once again many thanks. Steve !ExtraDunce

Guys Once again thank you for your input tried removing the name but it's still not working. I may have to try the ACD solution. Can anyone point me the right direction as I've no exposure to ACD on Mitel only on Cs1k and ISDX. Basically all I have is a embedded AA and I want to call reroute...

Gents, Thanks for your replies, as suggested both * and # do work.... and I've tried it now on both releases of 8.0 Software so that blew my theory out of the window. As mentioned I've used this loads of times before because I can call reroute the Main I/C number away from an Embedded AA or HG...

Hi, I used write stuff for Extra years ago using VB6, so much so that I created a simple class that you can integrate into your code. I've attached the class, you may have to modify it but hopefully it may help you. Its so long now ago I cant remember how to use the Class but it works. Let...

Guys, MiVoice 8.0 SP3 PR2 Think I might be going mad but for years now I've been using Name Tag Hunt Groups to override Voicemail and Hunt Group re-routing integration rules. For example a Name Tag HG #150 call re-routed to Voicemail should when called drop straight into the Mailbox of X150...

MiVoice 7 MBG Teleworker. Hi, Can anyone recommend a budget ATA for a remote site for 1 Analogue Phone, no faxing just telephony. My Customer has been looking at this Grandstream HT812 ATA Router, I was just wondering if anyone has had any dealings with this ATA. Were in the UK. Regards...

Hi, I've just installed Micollab UC Client 6.2.3.0.25726 for Android downloaded from the UC on the MAS Server onto my Customer Android phone, all seems to be working ok except that on the App I can see the Contacts from the Corporate Directory but the icons are not showing the phones status. If...

Hi, I'm coming from a Meridian, CS1K, Mitel & ISDX background, and I'm looking for advice as to what Training I need to get me started on Avaya Red Products, I've already had the Avaya Aura Contact Centre 6.2 Training a few years back but I've had very little exposure to it since then, I've not...

Hi, A good way to check the incoming are getting through is to turn the messaging in maintenance "ccs trace enable continuos" then make an incoming call, you will see the call come in with the digits the SIP Provider has sent to you. Assuming you know the numbers? If the calls are coming in OK...

Cheers Guys !ExtraDunce

Hi, Thanks for your reply, how do you go about " You can use this license and add a migration to Virtual license" ? Do you do this on AMC? Steve !ExtraDunce

Guys, I'm interested in getting started with vMCD. I'm a bit confused about the Licensing. I have a 3300 in my Lab with 7.1 Licence/ARID. Can I use this Licence or will i need a seperate one to run vMCD. I've got the box ready to go but I dont want to start resetting hardware id's unless I...