Embedded Voicemail Problem MiVoice 7.1

[steveycarr]

Hi All,

I've got a Customer experiencing a weird intermittent Voicemail issue.

DDI Calls come into Auto Attendant Mbox 701 and after choosing option 1 calls drop into Mailbox 702 where callers can leave a message. Intermittently whilst halfway through leaving a message the caller hears the Voicemail system say "Message too short it has been discarded" and the call clears. (the partial message has not been discarded though).

This is intermittent, and happens even when the call is internal. Any pointers would be much appreciated.

Steve

!ExtraDunce

 

[Billz66]

might be trunk related - sounds like vmail isnt detecting any voice

If I never did anything I'd never done before , I'd never do anything.....

 

[steveycarr]

Thanks Billz66,

My first thought was a one way audio problem as they are using SIP Trunks, however I believe it happens on an internal calls as well which would rule out that theory unless they have some serious Networking problems.

I'll find out more today hopefully.

Steve

!ExtraDunce