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I am seeking a Remedy Administrator/Development position in the Toronto GTA area. If you are looking for an experienced Remedy Administrator/Developer, I have 4+ years of experience including Remedy's ITSM Suite and ViaDYNE's ViaTIL application. I hold my ITIL Foundation Certification as well...

A check list: 1) Windows NT account for Mail Server created? 2) Granted advanced user rights to your Windows NT account: - act as part of operating system - back up files and directories - log on service - restore files and directories - take ownership of files or other projects...

If you are creating a 2nd form where you want to cross-reference the Incident Case ID - I would create a character field on the new form and create workflow to post the Case ID to this field. Thus not interfering with the new form's unique request ID but also achieving the relationship with the...

I would suggest you get the next version of the user tool downloaded from Remedy and test it on those machines that have been experiencing the crash If you are using ARS 5.1 - try to get the latest 5.1 client tool with the highest patch level. I would also, recommend maintaining the same User...

More information is required to troubleshoot your issue such as what platforms are the end-users on? What version of the User tool are they using? What actions are they performing in the user-tool when they encounter this exception and then the shut-down? Also what version of the ARS are you...

I too would agree that it should be possible to increase the size of the character field; however, I would ask your developer to further explain his/her reasoning as to why they cannot increase the size from 30 characters to 70. Is there a workflow issue that is getting in their way. Also it...