Remedy ARS 4.05.2 Win2k SQL2k Exchange 5.5

[BigBird2003]

I recently moved our ARS to a new server, WinNT to Win2k on SQL 2k from 7.0. Everything seemed to migrate just fine with the exception of the email service. I can not start the service. It says there is no default mail client. All settings coincide with the old server as far as settings and account are concerned.
I was wondering if anyone has instructions on starting from scratch, the use and initiation of using email as a notifier. I can not find documentation and we do not have service agreement. Any insight is appreciated.

 

[neetajc]

A check list:
1) Windows NT account for Mail Server created?
2) Granted advanced user rights to your Windows NT account:
- act as part of operating system
- back up files and directories
- log on service
- restore files and directories
- take ownership of files or other projects
3) Did the Exchange Admin create a mailbox and associate it with the Windows NT Account?
4) On the AR Server - log on with the Windows NT account - associated with remedy mail box.
5) Did you create an exchange profile naming your mailbox?
6) Test sending an email to the Remedy Mail box - remember to clear the inbox after the test. Set-up rule to ensure in-box is clear unless you are processing incoming mail through this avenue.

If all these are done - check your ar.cfg file for the correct information on your mail service.

Start Remedy Mail Service.

If still having issues then I would re-install the Remedy Mail Service if Exchange is set-up properly on server.

HTHs,
Neeta

 

[johnkenny]

Make sure there is an Outlook client installed on the machine and then set up the ARS mail box. Right-Click on the Outlook icon on the desktop and select Properties. Add the Microsoft Exchange and Outlook Address Book services. Then click on the Show profiles button to add the ARS Profile.

 

[howareyou11]

Hello BigBird2003,
I need to install ARS on server. Please give me suggestions on how to get get started. Any help will be highly appreciated.