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Thanks for the quick feedback. I'm a little confused on how it knows that when the phone (5060 in our case) rings to use the dest code/route i created that points to the answering service. on a side not this is a seperate number(support) from the name office number(general info) but i guess i...

We recently signed up for a live answering service to handle after hours call support. Is it possible to have a number ring to an internal set during the day, then automaticaly based on a schedule foward the call to the live answering service's 1800 number after normal business hours? The...

msworld, do you have similar setup and your vpn users can ping each other?

Should i post the entire config file?

We have a Cisco 3005 Concentrator and the latest release of the Cisco VPN client. Everything is working correctly, except vpn clients can't see or connect to resources of another connected vpn client. Is this situation normal or can it be acomplished with the right config? I'm guessing it's...

We are a software sales company. The sales team does cold calls all day. They might call a lead a few times. They feel if the lead reconized the number they wouldn't answer. I don't agree with the CEO but it's her company.

nope nothing in the oli field for my extension. I figured it was from the LEC but i wanted some feedback from someone else before i pushed back on them. Thanks

MICS w/4.1 software using a PRI line I'm far from any phone switch guru. We currently have caller id block setup from the LEC on our entire range. When calling say my cell phone the area(412) shows up on the display. We need it to be completely blank. So that dialed persons doesn't know the...