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I use Procomm and just make a script file with the changes and steps in it.

In the Octel....you must 1st enter a passcode to get to the @ prompt.

Delmar..DONT DO it !!!!! take that back out, you will have toll fraud out the Wa-zooo. Oh,,,hey can I have the main number to your office ?? Just Kidding :-) If you dont take it out,,, do this BLOCK all international & 966 etc in your switch. You might also want to add an Auth-code to the...

I have a G3r and it is connected to an Octel-300. The issue is when a caller goes thru the dial by name and it is an agent who is logged in to a skill, the call attempts to transfer from the Octel but is dropped ( discon ).We run a trace in the G3r and it does show the call coming in. Any ideas...

Redphone..tried and it still does the same thing.

Yes, all agents are in skill groups.

ALB....Phil has it nailed, use procomm and make a script. I have been doing it for years and adding mailboxes is sooooo much easier. Oh ya, the default of -N- for message waiting indicator cant be changed. Long live the original Octel ( the Avaya clone sxcks :-) ))))))

Yes, dial by name. The agent has a log in ID and the callmaster phone has an extension / TN associated. If the agent is not logged in then the call will process, if they are logged in then the call is disconnected.

dines...why would you ever want to do this ?? You are opening up the door for hackers to come into your system and go out your LD. This could cost you big $$$$ let alone allow anyone on your system to transfer a call out. Just some advice

I have an issue with calls transferring from our Octel vm to the PBX. When a caller is in the voicemail they have the option while the message is playing to just enter a 4-digit extension and be transfered. In this case if they dial the 4digit ext. of a person that is in a call que the call...

Any idea how to "search" or find what COS in a VMX300 has a specific intercept mailbox ??