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Ok- mystery solved. A reboot did not fix it but it appeared a file was created in the Nortel/data directory that once deleted corrected the problem. Yup... no more VPN, I will remote into my desktop from this point forward... I am soon saying goodbye to my Nortel gear. We are forklifting to a...

Yes- I can access other menus from app builder. What happen is I tried to access a menu from app builder from home via VPN and I lost connection. Now in the office when I first tried to open this menu it first said it could not get a good copy click yes or no. I tried no first then yes, now it...

That is what I thought- any special procedures to reboot Call pilot? Any issues if folks are in the middle of accesing a voicemail during the reboot?

Help- I can access application builder, but when I select our "main menu" it had errors and states cannot pull application from server- this is from my client. Can application builder be pulled from the call pilot server? I can't find it. My calls are currently routing to incorrect greeting

A bit of a newbie on this. What screens are these settings under? And will the default MOH remain for future use? Thanks, RD

Sorry for another Miran question, I searched the forum and did not find the answer I needed. I have the Miran III card and I connected a CD player to the proper mini jack on back of card. When testing the MOH it is still playing channel 0 default MOH music. Do I have to change config's so it...

That is what I thought, I will look into symposium on Ran routes Thanks

A bit confused- I have a MIRAN up and working with the default MOH on channel 0. Customers call in and they hear the music when on hold. We need to have a Ran announcement to play with the music (hear message then music again). I have a Ran route configured for Miran channel 1, when I assign the...

We recently upgraded to Call Pilot/Application Builder 5.0. I was scheduled for training but the class was canceled. Does anyone know if there is a self paced study CD or other tutorials out there? Thanks, Rob Drouin

I have an administrator that has her supervisor's extension on her phone (MARP is on the supervisor). The directory log on her M3903 records the supervisors calls along with hers. Is there a way to have the supervisors calls only appear on his phone log and not the administrators? Thanks ...

The old route is 16, the new route is 18. From my list in the first post, are these the only places that I need to change to the new route number? And a clarification on LD 15 FTR MUS=0 Thanks :>

I just installed a Miran card and need to change over to the new music route. Our current route is currently playing (Muzak). Aside from the music route on my Route Data Block trunks, Symposium and its DFDN queues where else do I need to change routes? In Ld 15 FTR MUS= NO, does this prevent...

Thanks for all the info- I will use the above discussion to present to our network engineer the reason I need to stay put on the current OS. Another day.... Another upgrade RD

The version is NTHF06AE/A0503511 Version 1.0. We have a rather small call center here, but still may look at Nortel contact center as a project for next year. Almost completed my upgrade to Call Pilot from Mermail- still have a few menus to build in App. Builder (My brain hurts on this alone :>)...

Thank you- Didn't think it would be that easy. I will review the NTP and prepare for this. RD

I am currently running Symposium express 4.2 with Windows 2000. We are looking at upgrading this server to Windows 2003 and wanted any advice on this. I am going to ghost an image of the server as a fall back (unsure if this will work) shut down symposium and then go through the upgrade and...

That makes perfect sense, we are getting ready to announce that we are going to record calls and did not want any customers to slip by the greeting announcement stating that... Thanks !!! RD

I have a Symposium report - Agent by Skillset- and the skillset is labeled as "Default ACD" on the report. How can I determine what this default acd is? Is this the DFDN of the phone sets? Thanks. Rob D.

My Bad- thanks for the correction, I will post into the proper forum- RD

I have a Symposium report - Agent by Skillset- and the skillset is labeled as "Default ACD" on the report. How can I determine what this default acd is? Thanks. Rob D.