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  1. tecphonelady

    Avaya Communicator for Web R11 using Chrome

    How are you populating the credential fields in the Avaya Communicator for Web login screen? Try: Use explicit credentials User Default ip address of app server ip address of app server Name comes from the Name on the User tab Password comes from the User tab, just under Name The name &...
  2. tecphonelady

    Network requirements for remote SIP phones

    Have a customer that is interested in reusing their Polycom SIP phones with an IPO, they are all in remote locations. We're in search of the network requirements to do this. Do you need a VPN? Only been able to find docs for install on site. Thank you! Ann www.PhoneLady.com and...
  3. tecphonelady

    TAPI on Windows 7 vs. XP

    The zip file contains 2 files, one is the .dll and the other is the instructions Ann www.PhoneLady.com and www.TelecomEx.com
  4. tecphonelady

    Automatic Patient Scheduling

    Avaya has a DevConnect partner that specializes in this area called Computer Instruments, look at their e-IVR Healthcare Applicance. I believe that is what Avaya is referring to in their brochure. Ann www.PhoneLady.com and www.TelecomEx.com
  5. tecphonelady

    TAPI on Windows 7 vs. XP

    We have been sucessfully using CTI on IP Office to screen dial from Sage CRM on Windows XP machines. The set up that works perfectly in XP gets the following error in Windows 7: "CTI is disabled because the device IP Office Phone: 123 is unavaible or invalid." We can get the error message to...
  6. tecphonelady

    CRM Software

    We've used ACT! in the past, screen dialing worked great. We currently use SageCRM, that integration is very good too. Goldmine needs 3rd party software, so not ideal. Ann www.PhoneLady.com and www.TelecomEx.com
  7. tecphonelady

    VM Pro & One-X Portal on Windows 2008 SBS

    So would you say then that One-X Portal is support on SBS and VM Pro isn't??? Ann www.PhoneLady.com and www.TelecomEx.com
  8. tecphonelady

    VM Pro & One-X Portal on Windows 2008 SBS

    @tlpeter You may have read it.... The 4.1 or 4.2 VM Pro docs do say specifically that it is supported but everything since then was vague. I finally got an answer from ATAC, they indicated that TT218 needs to be updated. Ann www.PhoneLady.com and www.TelecomEx.com
  9. tecphonelady

    VM Pro & One-X Portal on Windows 2008 SBS

    Got an answer back from Avaya, 2008 SBS is not currently supported, they are looking to support it in the late 2011 release of IPO. Ann www.PhoneLady.com and www.TelecomEx.com
  10. tecphonelady

    VM Pro & One-X Portal on Windows 2008 SBS

    Thanks, @tlpeter Any idea where it's documented? The KB only talks about 2003 SBS, the only reference we can find to 2008 SBS is in a Rel 4.2 Tech Bulletin Ann www.PhoneLady.com and www.TelecomEx.com
  11. tecphonelady

    VM Pro & One-X Portal on Windows 2008 SBS

    Does anyone know for sure if this is supported or not supported?! Ann www.PhoneLady.com and www.TelecomEx.com
  12. tecphonelady

    Fail to upgrade to 6.1

    What is operating system on the PC's that you are using? If it's not a support OS, you may be able to perform regular admin tasks just fine but not perform an upgrade. Ann www.PhoneLady.com and www.TelecomEx.com
  13. tecphonelady

    IP Office Rel 7.0 and M7000 phones

    @amriddle01 Thanks for the feedback. On the M7208, M7310 and M7324, any idea what Release the phones were that you test? On BCM, for the M7208 & M7310, phones Release 16 and higher are supported. On the M7324, Release 5 or higher are supported. Avaya says this won't be an issue on IPO...
  14. tecphonelady

    IP Office Rel 7.0 and M7000 phones

    I'm wondering if anyone has gotten to test the M7000 series Norstar phones on IPO 7.0? I'm very interested in knowing if all versions of each model work well, seeing that only certain versions of each model worked properly on the BCM. Ann www.PhoneLady.com and www.TelecomEx.com
  15. tecphonelady

    BCM450 6.0 Patch Question

    We need to do a BCM450 6.0 Upgrade and the instructions say: Updates should be applied in the following order: BCM450.R600.SU-2 BCM450.R600.IPTEL-7 BCM450.R600.CORE-TELEPHONY-12 We can't find any reference to the BCM450.R600.IPTEL-7 patch. Does it really exist? Thank you! Ann...
  16. tecphonelady

    MICS isn't seeing Trunk Module

    MICS is 7.0 with 2 port fiber exp card The system has 3 LS/DS trunk cards. 2 in the MICS and 1 in the 12x0. We can't see the last 4 trunks in programming. In Hardware, it shows the module as a trunk module (though it was defaulted to a station mod and we had to change it) In Port DN status...
  17. tecphonelady

    No ringback when forwarding calls

    Just wanted to report back that 5.0(22) did solve this issue. Ann www.PhoneLady.com and www.TelecomEx.com
  18. tecphonelady

    Anyone using EES 1.3 or 1.3 Successfully?

    How much are they using the Integration between SageCRM and MAS? That is where we are having problems. Ann www.PhoneLady.com and www.TelecomEx.com
  19. tecphonelady

    BOOTP error

    Me too! :) Issue was network related, was really helpful to know to look past the BOOTP error, thanks! Ann www.PhoneLady.com and www.TelecomEx.com
  20. tecphonelady

    BOOTP error

    I think we are good with IP address. IP Office is the DHCP server, and we are getting same error regardless if we manually enter an ip address or let the system hand them out. I can ping the phones while they are going thru the continuous boot cycle and the only error showing up on the tftp...

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