CRM Software 2

[jose1000]

Hello. Can anybody recomend a CRM software that would integrate with IPO? Since the MS CRM Integration licence is not on sale anymore. Would like to have a software to take care of our customers and be able to call them from that same software.

 

[hairlessupportmonkey]

what sort of integration are you after? screen popping? database?

ACSS - SME

 

[crashtest1000]

Have a look at c360 looks like it may give you CTI with CRM4 using Tapi

 

[tecphonelady]

We've used ACT! in the past, screen dialing worked great. We currently use SageCRM, that integration is very good too. Goldmine needs 3rd party software, so not ideal.

Ann

http://www.PhoneLady.com

and

http://www.TelecomEx.com

 

[jose1000]

Hairlesssupport: would like to dial from the CRM software. I think the CRM should should be linked both with the database and with the IP Office. So the CRM would indicate the agent: "you should call Customer XX, are you ready?".