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Many thanks parnum

I would like to know if can be done the split on BC11.

Can be done on BC11/SP14??

Thanks parnum Can be setup an acd agent to loggon by default on state READY?

Whosrdaddy The issue is allow agents to manage some particular issues in the backoffice service having the possibility to park calls and attend another acd call. Now are sending the call to the acd queue again, and the call many times arrive to another agent, I want to avoid this way to work...

Thanks, But I would like to park the incoming ACD call into a key like an opi, having Line 1 & 2 to made extension calls or transfer. Regards

Hello, Can I configure a key on dbc 213 to automatic loggon agent and set it to ready? Actually I have configure the key to loggon to the queue, but still to press the CAD key to be ready, I would like to do all on the same key. Thanks

Hello, I have an extension configured to receive call from a group in BC11, I would like to know how to park incoming calls on the extended keypad. Thanks

Thanks for the reply Kank, But I only have one NIU, so I don't understood, that you say ftp to the niu which your hard disk is connected to. In this case how I can connect the niu to the hard disk, because I can read the hard disk contents. Best Javier

Hello, I would like to make a full backup of my MD110 BC11, I can access using FTP, but the directory structure is empty, drwxrwxrwx 0 0 144 Jan 01 1989 DEV drwxrwxrwx 0 0 0 Jan 01 1989 SYS drwxrwxrwx 0 0 0 Jan 01 1989...

Hi, I have a md110 with BC11.0/SP14 with a niu working to use with telnet, when I try to connect using ftp the ftp client say remote server close the connection. I try restarting the unit ftp, but does not work. NIU1 - 001-0-22 - - IN SERVICE NIU1...