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Hi. After upgrade IPO and VMPro to 9.0.3 i have two problems (Contact Store is still in 7_8sp1_16 version): 1. All Incoming calls are visible as Ougoing It is Incoming call: <?xml version="1.0" encoding="UTF-8" standalone="true"?> <recording> <dataformat>audio</dataformat>...

Hi! I'm planing to use mobile phone 3720 to two independent DECT systems. I want to subscribe 3720 on to the IP DECT R4 system (in one location) and on to the DECT system of another manufacturer (in second location). Is it possible that the phone will automatically login to the system within...

Welcome! I have IPO 500V1 Control Unit and 3 Expansion Modules with 5.0.20 Software Version. I have licences: - IP500 Universal PRI Additional channels - Valid - IP500 Upgrade Standard to Professional - Obsolete - IP500 VCM Channels - Valid - Voicemail Pro (4 Ports) - Valid and I have something...

I have: IPO 7.0(5) CCR 7.0.2.2 Win 2008 Server (64bit) Microsoft SQL Server 2008 R2 and problem: I would like to carry the report Agent Time Card for all agents (something about 30) and for one month. I have marked Automatic field and I have filled up other remaining fields (pdf, email, etc.)...

Sorry - bad question in theme and first post. I mean Agent Productivity statistic of course.

Below settings (Agent Productivity) in Table of Agents Statistic: https://picasaweb.google.com/lh/photo/bLEbzV0wOk-Hs4rUt4anmsZfeSsk-5Mh3QtdWAj8MWs?feat=directlink Below settings (Agent Productivity) in Table of HG Statistic...

How has been calculated Agent Activity in Agents Statistic Table on Supervisor's Monitor. Fo example: https://picasaweb.google.com/lh/photo/ywW8ma-vSgVCUYJ6hL4KzMZfeSsk-5Mh3QtdWAj8MWs?feat=directlink Thx

Thx

I have IPO V6.0 with TTS (ScanSoft) License. I found the information about the IPO DVD TTS Set. Quotation from documentation: "Voicemail Pro is supplied the IP Office User and Admin Applications DVD. Voicemail Pro ScanSoft TTS is supplied as a separate 2 DVD set." I couldn't find this software...

Hi! I am trying to install Conferencing Center (V3.2.22) on Windows 2003 Server. I'm getting "Error 1609: An error occurred while applying security settings. ASP.NET is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the...

Among others therefore the boss has the included "Ex Directory" parameter in the "User" Tab.

I have two people: the secretary and the boss. Connections are routing to the boss only by the secretary (I used Hunt Group). The boss can ring employees up but he doesn't want them to see his number. When employees get to know the number of the director, then they will be able to ring him up...

Is it possible somehow or other to hide the extension number in internal connections? I know that it is possible to hide the number of the user in a Directory. How it to do so that the number isn't visible during ringing to other users?

I have IA770 on S8300 (CM5.1). I added the user which is receiving voice messages by POP3 client. In mails which he receives the Subject is empty... . Shouldn't be the number of the person which recorded the message (caller) in the Subject? How to do it?

Can I change the level of sound of the .wav file for higher? The file was downloaded from mailbox of IA770 by POP3 client.

Whether somebody knows when the 5v IPO will start?

Whether it is possible log on (subscribe) 3700 series IP DECT phones to the different European system than IPO? After all it is possible to subscribe other GAP compatible phone types on IPO IP DECT. My doubts are stemming from here, that in documentation (Product Description) of 3700 series...

I know about this Tips, but I don't found information about How do I LogOff users of PC Softphone. They are still IDLE/READY status in Delta Server and Call Center View (although agents closed application).

I have IP500 with v4.0(7) firmware and CCC v5.0(43) with DeltaServer v5.0.14 (and v5.2.13 on another PC). All agents has PC Softphone (v4.0.15) with Force Login ticket and blank Login Code (any other combination doesn't work). All agents are in Idle state (also when they shut down PC...

Thx! Probably problem occured when I used the same name of Group Name in VM Pro Reporting Tab and Hunt Group Name in Manager. Probably this isn't OK! I created new module and now I have good VM Reports. T.Y. intigrant