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Are you sure that you don't have a NRS somewhere where the DNs for the endpoints need to be set up?

According to the NTPs, Keys 12 to 15 are for the ACD features with Key 12 NRD, KEY 13 MSB, KEY 14 ASP and KEY 15 EMR

I've run into this problem on Symposiums where the users names have accents and apostrophes in them. I've also seen this when a user's account is not deleted when he's left the company and the administrator modifies the ex-employee's account for a new hire (just changing the name and the...

Technically, the AO6 key is supposed to allow a conference call for up to 6 participants, but since Rls 23 I've noticed that I'm able to go beyond 6, up to the amount of resources available on my conference card... I don't think that this a supported feature, however!

I haven't found anywhere in the Sybase database where Symposium keeps a peg count of calls by different treatment length as it does for the wait time for calls answered and calls abandonned for the different applications. You could try to get this information from the Call by Call database, for...

The Agent Transferred/Conference Activity report is useful when you want to have a general idea if agents are handling their calls or passing them on to other departments (or in the case of the conference and consultation columns, having to turn to other departments to close out their calls). A...

Skillset active is the time the the skillset has coverage (at least one agent with the skillset is logged in). This should correspond to the amount of time the skillset is open. All agents busy time is the amount of time that no agent is available to take a call for the skillset (agents...

Have you tried SimpTerm?

How about having 2 different lists as you suggest but accessing them via pilot DN (PLDN in LD 57). For example 6xxx and 7xxxx where 6 and 7 are PLDN each one set up as SCLUs pointing to a list?

It might also be that LD 15 OPT is CFO so the NCOS of the incoming trunk determines if the number the phone is forward to is allowed instead of the NCOS of the forwarding set. OPT CFF looks at the NCOS of the forwarding telephone instead.