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Everytime the IP office is rebooted the 9508 phones download a firmware update. It takes about 10 minutes for the update and the phone is out of service until the update completes. Anybody know how to turn this off so the phone doesn't request the firmware?

Since changing my POP account email to a new company my Voicemail to Email on a BCM50 with Voicemail (Voicemail Version 43.03.07.22) is no longer working. Anyone have a suggestion for an email account that would work? I have tried Verizon email without success. My POP email account was the...

I forgot to mention the system has a VCM which provides the access for the IP phone

The IP range at the Sonic Wall is 192.168.10.xxx The IP phone is presently connected via DHCP with a 192.168.2.xxx address Since this is a IP Office 500V2 no VPN license is needed. The system is 6.0 (14)

Bas1234 Thanks for the info. Could you explain what you mean by "More info in the Main Network en Remote Network

Thanks for the info Gknight1. But unless I am missing something this is basically the same as the info in Tech Tip 190. The only difference is you have 12345678910 instead of 1234567890 as the shared secret and you have VPN start mode as on demand instead of boot. With the on demand the...

Having a problem getting a VPN to work for a 5610. The IP office is an IP office 500 Version 2 with Release 6 software. The Network side is a Sonic Wall TZ100 Enhanced. I am using Tech Tip 190 to set up the phone and the Sonic Wall. The only setting I can't match up with on the phone is...

I have the same problem as well with callcentric. Anyone have a solution yet?

I finally got this issue resolved. What it turned out to be was RCN (Internet service provider). When I changed my router to use just 1 Static IP address (I had been using other static address for other devices) from their service my IP phone worked at the remote location. I would advise...

Getting the following message EMailerRequest::Send: Queued email request The system was working. Customer upgraded to microsoft exchange 2010. Now voicemail to email no longer works Relay was setup on microsoft exchange The voicemail pro setting in control panel finds no errors when check...

Your method caused my Internet connection to go down on all my computers in the offer. I appreciate your help but I am not sure you are using the same router as me.

The VPN setup I followed does not use a VPN policy because it connects to the mode configuration

The following is info in the VPN log of the FXV538 Netgear router. The xxx replaces the IP address. Wondering if anyone can shed light on this particular interest is Payload not matched. 2010 May 17 17:07:06 [FVX538 Office] [IKE] Received Vendor ID: draft-ietf-ipsra-isakmp-xauth-06.txt_...

I have it plugged into a Verizon Fios Router

The cisco in my office was to plug in the 5610 Phone. It is not the VPN device. I was using this method to test the VPN in my office. I tried disabling mode configuration. With that set up it doesn't even exchange the keys.

If you mean turn off mode configuration on the phone setting of VPN I already tried that without success. The other thing to keep in mind that I got the phone to work in the office as a VPN phone. Using different Router, subnet and Public IP address for the phone and the Netgear Router. The...

The IP phone shows Exchanging Keys Then Downloading Configuration Encapsulation Method stays at 0 After 90 seconds times out with an error showing missing IKE Configuration. Pressing more shows Missing ike configuration error code 3997700:0 Module IKECFG:654

I followed the Avaya IP office Tech Tip 196 about configuring Netgear 538 and remote VPN IP phone. See attachment. Everything is exactly the same settings except that the Public IP address and internal IP address for IP office and Server are different. Router software is newer: System Name...

I am trying to get a VPN phone to work at my home. I get the phone to come up and work as a VPN phone in the office. I set up a Router with a different subnet and different Public IP address in the office. The phone works as a VPN and the system status shows the IP address of a VPN phone...

If you have an expansion module connected to the system the small site software release 6 upgrade could cause this issue.