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O.K. Kevin, what would the pin-out be for the RJ45 connector? If I punch down the 25pr end to a 103 block, do I cross connect pairs 22 & 23? What about the end that goes into the dialogic card?

Thanks Kevin, I'll give it a shot. I may be back with more Q's!

I am in the same boat as skshhi however our IVR is Voice Genie. I have set up the ds1 as above, set-up 24 DS1FD, and assigned them to a hunt-group. I have a data cable going from the TN767/120A to the dialogic card. My question is where does the TN767 get it's signaling from? Does a...

The microwave is new and yes, it supports T-1. Strange thing happened which I should have mentioned before: When this EPN was installed (before it was a stand alone VS)one of the links did work for several months. It was running on a version 9 DS1 card. The second link never worked from day...

There is not a Sync set-up per say. It is set up as a fiber link: Bit rate: 1.544 Fac.startup code: 11101000 Framing: b8zs Framing mode: esf DS1CONV-1 line comp: 1 DS1CONV-2 line comp: 1 Endpoint 1 board type: sni Endpoint 2 board type: ei The errors are constant. After the errors reach the...

I have an S8700 running ACM 1.3.1 software. I have an EPN installed 11/03, running on Microwave T-1 link's. These links are showing Bipolar errors consistantly (200-242) every 15 minutes on the li mea ds1-f log ######. Our Microwave supplier, myself and a Microwave tech tested the links...

I have call-center deluxe and was just quoted $20,000 by Avaya to add 50 ACD Agents. Does that seem reasonable??

I am running S8700 with Comm.Mgr.1.2 and have tenant partitioning enabled as well as vectoring, etc., etc. Is there a way to have announcements play while someone is on hold as well as hear music without using VDN's or Vectors?

Question, I have an ACD Hunt Group with analog members that feed into a dialigic board which feeds into an IVR system (not Avaya's). Is it possible when all lines are busy, to have callers wait in queue, hear announcements and music while they wait? I have done everything it seems to get this...

Thanks to you both! I will give it a try............

After I did the upgrade to the S8700 Platform, and installed two ISP's on S8300/G700, I was told to check Avaya's website for new software and firmware releases for various circuit packs (e.g. C-LAN, MEDPRO, ect.) Can someone please explain to me what I am looking for, how I tell what release...

Then you chain them. Let's say you "add coverage pa next", and 50 appears. The first line is "Next Path Number", which you will then enter "51". Once you finish programming cov.pa 50 and save it, you will then enter "add cov pa 51. You can chain multiple...

Then you don't necessarily need a hunt-group (unless for reporting purposes). What you can do is create a coverage-pa, set the criteria of how you want the calls to ring for inernal and external calls, and add each extension on the point area. Depending of which version your switch is, you can...

Sorry. I had them reversed.

You need to set the hunt group up as a UCD (uniform call distribution). This will send the call to the most idle agent. You probably have it set to DDC (Direct Department Calling) which will send the caller to the first available agent according to the agent assignement in the hunt group form.

Help, I copied a fragment (f1103) to a new fragment (400) and the recording was not correct. I re-copied 400 back to fragment f1103, changed the announcment set on us-eng and the announcement number a1001. Now, when users receive messages, audix does not state the "time" their...

That would be great if I only had Centre Vu Suppervisor, but I don't. I have BCMS vu Supervisor.

Hi there, This is my first thread with Tek-Tips. I currently have a G3R v9.5, soon to be R11. I have an Intuity 5.1, BCMSVu R.2, and CAS 2.2. A question came up from a Supervisor. She would like to know if it is possible to trace an ACD call for a particular agent for the following: 1...