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Make sure that you created a password for the mailbox and then dial intercom 778 and it will prompt for enter the extension number. Good Luck! www.samhassan.com www.convergecc.com

This option to disable the page tone is available on 824 DR 5.1 under call handling. I hope that helps. Good Luck! www.samhassan.com

Ok I’m back again, let’s see how long I will be able to respond till I get booted from this form or denied access for no apparent reason other (I think) than providing a link to help anyone. Anyway This problem is correct with the CallPilot; however there is a MR (maintenance release) issued to...

This message I got before (try later) the s/w card was defective and it has to be replaced if you want to use the built in an everything else is working fine except that feature I replace it and it works fine. In the 6.1 s/w not like before all s/w comes with AA program prompts. I hope that...

First of all let me say that you can't have 2 cp on one system .The call pilot requires one range of fixed feature codes for both voice mail and ACD (its not like the flash or the NAM )as result of that co-resident of 2 cp its not an option. The ACD on the call pilot its not that bad but it...

Aragon, Thanks for the * ,sometimes it help to feel appreciated ,or at least the information that you provides help someone ,a lot of times you help some one and nothing in return ,you don't know if it helps or not. That make the person sometimes wonder why I’m helping if you will not know the...

If you have error 9c ,it means that you have monitor and keyboard and mouse ( monitor packege enabled) you must either connect them or disable it( set the SBC dip switch no 8 to on).I hope that helps. Good Luck! www.samhassan.com

I found the update document and I made a PDF file and I will attach a link to it valid for 24 hrs. www.samhassan.com/MR.pdf Good Luck! www.samhassan.com

There is no documentation on it yet neither on the CD or Nortel site. However I think there is a documentation update (4 pages) comes with the new MR s/w documents. I agree with you customers will upgrade for that feature; you don't know how many complains I received from customers because there...

The second dial tone is available on profile one; I used that feature on the last 3 sites. This feature is only available on the MR release not the old 6.1 s/w. Make sure in maintenance that you have 6.1 MR it should end with (G05). Good Luck! www.samhassan.com

Just I would like to add that you could have a second dial tone if you have the new 6.1 s/w (MR). So if you using PRI the customer can hear dial tone before dialing finally not like before. Thats was one of the enhancements of 6.1 MR Good Luck! www.samhassan.com

The 7406 cordless telepone is supported on DR3 or above. Good Luck! www.samhassan.com

The DSP patch is different than the call pilot s/w, so if the unit is shipped prior to may 04 it has the old DSP firmware, and even if you upgrade the system to ver 2.10.06 you still need to upgrade the DSP patch, however all the new units shipped after may 04 it has the new DSP firmware. I hope...

I think the problem that you having could be fixed using the firmware DSP patch from Nortel like TTech mentioned above,This patch is intended for sites experiencing DTMF “echo” on CallPilot 100/150 platforms when dialing subscriber numbers via Automated Attendant. The key being that the...

This cut and paste from the manual, Hardware requirements: The following list contains both the minimum and recommended hardware that Desktop Messaging software needs for operation. • IBM PC or compatible: — minimum Pentium/586 or faster system with 16 Mbytes of RAM minimum; 32 Mbytes...

TTT, As far as I know you can't remove the first operator on the first port ,even if you add another card or even if you have another operator in the system ,you still can't remove the first port operator.The system will runs without operator only if you have 016 TR or 016 ETR then you have...

The call pilot 150 has 4 greeting tables,thats means you can have 4 different companies answerd with 4 different greetings on different lines,however if you have another branch that has one or two lines you can assign it to an extension as private lines and allow the calls to go that mailbox...

The way it looks like your ports are busy in the same time .The report saying that 4.5% of each half an hour all NVM ports are busy.You can also run report 10-2 that will that will tell you how many calls and the average of each call so you can determine how busy and what time is the peak time...

If you have MICS XC software then you should be able to have both 6 port combo card with no problem at all,the only way you could have the config failure if you have STD s/w not XC so I advice to check your s/w version under maintenance,maybe by mistake its not XC or its deffecive s/w,thats my...

The only way you will have target lines from 157-348,if you have XC software ,if you have standard then it will only run from 157-284. Good Luck! www.samhassan.com