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Sorry 1 more question. If I upgrade software via proceedure in FAQ do I lose my key code for mailboxes and enhanced acd? Thank you and God Bless! Sincerely, thephoneboy

Thank you sir that is A GREAT IDEA. Thank You Sincerely, thephoneboy

Curly thanks for your response. I have a professional recording it plays fine thru call pilot player. It even recorded fine to a greeting in one of my call pilots. But the call pilot at issue will not allow the same recording or any recording from Call pilot player. After review with so many...

I know it sounds simple but the first thing you should do is check the button or buttons on the receptionist phone to make sure it is not sticking. They sometimes stick and it is really hard to tell. If she has a voice call button programmed on her phone pull it off and reseat it. I have had...

I need to find the patch for a call 150. The patch apearently fixes a lot of issues. My issues are with the VBK file being imported to greeting. I have spent hours on this thing and have determined I need a patch to fix it. Infortunatly I am getting the run around from my vendors. CallPilot...

When I import via CP it look like it takes the import. I get no error or anything. The next step according to documentation is to dial an extension thru CP and play then save. but when I dial an extension it displays stopped. No way to save it. or play it. Thanks for trying to help...

Hi guys, Can I set up Call Center reporting on windows server2003R2? Thanks for your help ahead of time. Sincerely, thephoneboy

I have a CP150 with enhanced software on MICS 7.1. I am setting up a call center. I have it all set up and the custoemr wants to have greeting done professionally. So have the wav file low grade. I used call pilot player. I converted the files to VBK file. When I import it sends like it is...

I have a customer who had a vulnerabilty scan of there network. And the call pilot came back with FTP on. I connected the Callpilot 150 several years ago. They have about 230 users. They only use the IP connection for administration of the call pilot. The question they asked me is can they...

I have a customer who had a vulnerabilty scan of there network. And the call pilot came back with FTP on. I connected the Callpilot 150 several years ago. They have about 230 users. They only use the IP connection for administration of the call pilot. The question they asked me is can they...

Hi Guys I have an option 11c rel 4 with call pilot 201I rel 3.0 The default pass words we have are not working. for Admin or distributor to get access to windows. I know pass words are not allowed on this sight but any help would be appreciated and can be emailed to me. Any help would be...

I should of said I never put forward busy on any phones Sorry thanks Sincerely, thephoneboy

if ou mean Do not disturb. I have over 100 users and they do not use DND. I never program fwb on any phone. Unless I am reading your helpful reply those would not be the problem. Thanks Sincerely, thephoneboy

Hi Guys, I have a call Pilot 150 that answers incomming calls via auto attendant. When a caller dials an extension. It goes directly to mail box. It does not ring phone first. I think I accidently hit a setting. Any thought would be appreciated. Thanks Sincerely, thephoneboy

Hi Curly, The problem from the beginning is out bound calls will not work with feature 986. I can cionfirm that every time. Thanks Sincerely, thephoneboy

Okay folks one more item. If I park the call (feature74) Then pick it back up intercom 101. I can then use feature 986 with no probelm. So while this does not fix the issue it gives me a work around. Just wanted to let you guys know. Thank you. Sincerely, thephoneboy

Okay guys, I just loged in added a third intercom. still does the same. I also figured out that if I tranfer the call to voice mail port (400) the party I called dial my phone extension back. I answer the call then do f986 and it works fine. Wierd. Phonehed in Dallas Siad - "if you don't...

I have a customer who has a MICS 7.0 - 1 pri with a call pilot 150. When they make a call to make appointments with clients they Pick up phone they dial 8 they get second dial tone they call the client. If the client asked to be tranferedto some ones voice mail, they do a f986 dial the...

I have a customer who I recently installed a callpilot 100. All works well. he wants to change the IP Address now. So I need to talk him thru changing the IP address. I sent him a cross over cable. He has a laptop i was going to have him open internet explorer. 192.168.110.11 hopefully he...

I have a customer with merlin magix system who has several guest phone with out mail boxes. I need to be able to call into the auto attendant and dial these extension, at this time it says that extension does not exist. Do I need to put these in call group 30? Any help would be appreciated...