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I guess no one out there uses this type of configuration that would know what I am talking about. I haven't given up yet, please let me know if you have any information about this. Thanks.

Hi folks, After searching the CM forum, and not seeing the answer I am looking for, I figured I would post this question: We are installing a UCM ver. 7.0 system with a tie into our Corporate Active Directory for a one stop shop for employee information, and my question is as follows: If we...

I was having the same trouble, and was advised from our Vendor to try that following: 1) Change the current time zone (EST presumably) to a different timezone. Reset the time zone (causes all registered phones to reset, which will happen fairly quickly) 2) Change that same timezone...

What model of Avaya did you install, and what version. I am on an earlier version S8700, but might be able to do some testing on my side. Also you running pure IP or hybrid IP/Digital service(phones). Might be able to help, if I can. Also, are Avaya and Cisco talking to each other now, and...

I am also eager to hear a reply/suggestion to this question. I am currently running a hybrid Avaya/Cisco setup, utilizing a voice gateway(2811 with E1 card)connecting to a DS1 circuit pack. It works nicely for internal digit calling to other offices. However we are migrating to Cisco on a...

Nevermind, we got it working

When I look at the FAQ, which Card is that that I am looking at with the port 17 as music input. I have tried the port 17 but I am not sure that I am even on the right card. What am I doing wrong?

We have a Cintech ACD using Infocus to see live data. We are having a problem that the infocus machine will not connect to the ACD. Infocus has the correct IP and Ports addresses. Is there something that we are missing or overlooking. Any help would be great. Thanks.

Thanks, I will give this a try.

I have a PC with the Music on-hold music on it. How would I go about connecting this to a Modular ICS Unit. Does it use a digital port or is there another way that is connects. Any help would be great. Thanks.

I am not sure if the Norstar sends out the callerid information or if it comes from the services provider. I know that some switches do have the ability to send this info, my question is does a Norstar modular ICS unit have this, and if it does, how or where would I change it. Any help would...

Thanks, I will give that a try.

I am new at this, but can someone let me know how to record a new announcement. We are using a norstar ICS with a cinphony acd. Any help would be great. Thanks for your help.

Thanks for the info. I will try it

I would like to know what the P&L and A-O means on the line xfer feature for the routing feature when programming the queue. I am tring to forward a call off-net for after hours support and it is not going out. I think it has to do with the 2 letters the are required before the number, but...