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I am getting the above error messages when trying to send alert messages using microsoft exchange. I have checked the service account and the system account and these are both the same. I have tried to restart the services but this has not helped either. I have also looked at the CA web site...

Thanks for the URL's i have read through them and checked all the things but have still not had any joy. what is confusing me is that when i try and a send a test message it is sent, correctly. But the Alerts through Arcserve aren't.

In Alert Manager I am getting the following error messages on a few of my backups when the Alert Notification is being sent out. The codes i am getting are as follows, but i am unsure where to find out what these codes mean 2147221233 2147220478 8004010F Please can you let me know where i can...

The server is a compaq proliant and the tape drive is a compaq 40/80. I am using Arcserve 2000 (SP4) on a windows 2000 (SB3) operating system. When I try to log into the tape engine, i keep getting this error message. I have tried to search the Arcserve help and the computer associates web site...

I have changed this password and every other password i can think of in the arcserve group of programs. Any other suggestions........ please Michael.

We have currently had to change the password for the account that is used on our arcserve servers. Unfortunatley, this has meant a lot of changes need to be made, and has also meant that i am no longer recieving e-mail alerts from a large number of our servers. I have checked the user, changed...

I am using windows 2000 and exchange 5.5, all backups are done locally. The job was successful until this morning when i found this error when trying to backup the information store E8602 - Failed to read from database (DBNAME=Information Store, EC=DBagent Error -- (69) "Read/Write error...

Please help, when i try to configure my exchange agent i keep getting the error message FAILED TO GET THE INFORMATION FOR THE SPECIFIED ACCOUNT EC=1314. Does anyone know why this happens and how i can get around this problem, i don't have the time to wait for CA to get back to me.

Hi, I am trying to backup an exchange server across the network. I have installed the exchange agent on the client machine and can set my job up to backup the relevant data on this server. When I run the job I keep getting lots of W3404 and W3301 warnings. What concerns me more is that when...

Hi, this may seem like a silly question but i am trying to find out if you can only put 15/30gb tapes into a 15/30gb machine. Also would Compaq DLT III tapes work. thanks in advance Michael.

I have looked at your solution and found one problem. I forgot to mention that the tape drive is an internal 8gb DAT drive, the type of drive is a HP 1533C, I have managed to get rid of this message but am still needing three tapes to complete a backup of just under 12gb of data, does anyone...

Hi, I am having real problems with one of my backup's and really need help. I originally had a server which was using two tapes to backup. (DAT tapes in a HP 1533C drive.) Suddenly the job started to run onto three tapes but was not using all the data space on the second tape. To solve this...

I have found that when i run a job during the day, when users are on the network the job can take as little as four hours then when i run the job through the evening, the backup is taking 11 hours. I really don't understand why this is.

There are a few open files but not a great amount. There is anti virus software running, this is SOPHOS. I have tried stopping the AV services and this has not seemed to make a difference. In fact I have looked at the job and the situation has got worse, the backup is now taking over 30hrs...

The exact error messages i get is:- W3301 Unable to find directory. (DIR=C:\AS2000SP4, EC=FILE NOT FOUND) N3921 Skip directory. (DIR=C:\AS2000SP4) W3301 Unable to find directory. (DIR=C:\Arcserve CD, EC=FILE NOT FOUND) N3921 Skip directory. (DIR=C:\Arcserve CD) W3301 Unable to find directory...

I have got the same error, but do not know how to overcome it yet.

It should take 4hours and has done after downloading SP4, I have also downloaded the device patch and that hasn't helped fix the situation. Do you have any other suggestions. Thanks

By saying I have tried to contact Ca, i meant that I have contacted them but they have not been able to help as of yet, i guess i should make myself a bit clearer next time. Also this is on a local backup. Thanks for your help and hope to hear from you soon Michael.

I am doing a local backup on a windows 2000 sp2 compaq server, the backup is taking over 12hours to complete when it should be taking only 4hours. I have tried to replace the drive and scsi cable and have also tried uninstalling and reinstalling the software. I am using Arcserve 2000 sp4 and...