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Merlinman, The COS on this mailbox is 15. If I understand what you are saying, there is no way to get into this mailbox without the original password? If that is the case, have I messed anything up by repeatedly initializing the password? Or does your comment of NO ACCESS ALLOWED mean that...

I log into the voicemail system with 9997, enter the password, choose option 9 and enter the 2nd password for system administration. I choose option 4 (mailboxes), option 6 (modify mailbox), enter mailbox number (100#), option 3 (initialize mailbox), it tells me the mailbox has been...

Brian, It's not the 9997 mailbox. Let me first say I'm not real experienced with phone systems. Don't assume that I know a whole lot! :-P With that said, my receptionist was (is) set up on extension 100, which on my admin console is listed as one of two operators. (the 2nd operator). The...

exsmonger, I tried 1234, but no go. Since my system requires 6-digit minimum passwords, I tried 123456 too. In the past when I've initialized mailboxes, the first login only needs a # for a password and then the system immediately asks you to set a password. Does it make a difference that...

I'm trying to reset the voicemail password for the operator's extension. Our former receptionist was let go and no one had her VM password. I figured I would just initialize it, but when I try to log in after initializing, it tells me "incorrect login". Is there a 'default'...

As an aside to this thread, can anyone tell me where I can get the 355AF adapter?

Thanks for the link to download WinSPM -- I had been looking for it too. My next question is (and maybe this is in the WinSPM documentation) how does the PC to connect to the Merlin system? I see a DB9 and DB25 connector on my Merlin Mail box. -JG

Thanks for the assistance. After dialing *05, I found I have: Legend 2.1 V4.9 How do I tell what version my voicemail is? -JG

Hey All, I found this forum doing a google search and this looks like the right place for me. I'm a Network Administrator who has also been tasked with operating the phone system. I have *no* phone experience, so I'm trying to fumble my way through this stuff learning the terminology as I go...