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  1. MontrealSoft

    External call transfer questions

    You’re close ! Miscou Island actually! System worked perfectly before the programming was erased by successive power failures (bad ups). So the lines do have that option. I will have to look for line supervision, yet I do remember doing that programmation on line 1 before copying to all the...
  2. MontrealSoft

    External call transfer questions

    Ok. More info User at 221 can get an outside line using pool a. She press intercom 9 and gets an outside line right away. But if she wants to transfer an active line, as soon she click transfer then 8 or 9, she gets « transfer denied ». Allow redirect is ON on that set. Is there a...
  3. MontrealSoft

    External call transfer questions

    Set 221 now n english Error is transfer denied. And it only makes this when transferring to a set that redirects to a cell phone. MontrealSoft.com http://www.montrealsoft.com
  4. MontrealSoft

    External call transfer questions

    Pool A code to get ext line is 9 and permitted for all sets. Route is used code 8. If ser at set 221 calls ext 245, the system uses a line and ring the appropriate cell phone. But if same set tries to transfer an active call to 245, it doesn’t work. I can ask the user to set its set...
  5. MontrealSoft

    External call transfer questions

    Yea. And it’s Eva led on all sets that need the forward, even on the 221. Otherwise calling the na via the intercom Button wouldn’t transfer to a cell. MontrealSoft.com http://www.montrealsoft.com
  6. MontrealSoft

    External call transfer questions

    Hi, A customer had a power outage lately and his mics lost all its config. We have plans to switch over to ip within a few months but I needed to get the mics back on its feet. I managed to reprogram everything the way it was, but the forward from set to external numbers. Route programming...
  7. MontrealSoft

    Call Pilot 150 Language Configuration Utility timeout

    Yes, both were 3.1. The one that came with the unit that refused language configuration at the bottom, and the new one on top, as instructed. MontrealSoft.com http://www.montrealsoft.com
  8. MontrealSoft

    Call Pilot 150 Language Configuration Utility timeout

    Well Thanks for the explanation and links ! I managed to extract the list of keycodes, since I couldn't see them directly in the interface (somehow I though I already saw some in there a while ago). I put a new card on the top slot, looked at it while it upgraded (via the serial port), and the...
  9. MontrealSoft

    Call Pilot 150 Language Configuration Utility timeout

    Hi, I don’t need a backup, this is a box I plan to install to replace a flash4. Will look into the link for the key codes, as son key code shows in the configuration. But I don’t have a more recent software. :( Can the upgrade be done from another software of the same version ...
  10. MontrealSoft

    Call Pilot 150 Language Configuration Utility timeout

    Hi Guys, I have a CP150 3.1 (call it Box A) I need to change the language. I have the cd and utility, but I always get a timeout in the middle of the process. I have a second CP150 3.1 (call it BOX B). If I clone the flash card from BOX A and try the cloned card in BOX A, I loose my 300 seats...
  11. MontrealSoft

    Heated cabinets suggestions

    Thanks for your opinion Bvgary, but in this case, it's a tiny installation in the middle of a park by the river, 12'x4', without any kind of insulation. I'm scared just thinking about the heating costs of that building, and I have installations in 6 of them. I found manufacturers specialized in...
  12. MontrealSoft

    Heated cabinets suggestions

    Hi guys, I have a customer with small installations across the city. Problem is a few of them aren't heated in winter time, and being in Canada, temperatures can go down to -20, sometimes lower. What would you guys use in these situations ? We have a switch, small router, modem and a small...
  13. MontrealSoft

    CP150 / Mini question

    Great, thanks, will swap my software card as soon I can. Luc MontrealSoft.com http://www.montrealsoft.com
  14. MontrealSoft

    CP150 / Mini question

    Ok, bought this CP150 Mini from ebay. Just learned it was for option 11. Question. Is only the software different? If I have a dead CP150, can I simply swap the software over to the CP150 Mini to get to to work on my CICS ? Thanks ! MontrealSoft.com http://www.montrealsoft.com
  15. MontrealSoft

    CP100 call fraud question

    Thanks for the complete answer ! Now, you say “ Restrict lines (not the vmails DN):” Doing this what way then, via the sets line restrictions ? (Then I copy yo all sets) ? MontrealSoft.com http://www.montrealsoft.com
  16. MontrealSoft

    CP100 call fraud question

    Hi, a customer was frauded and I need to secure the system as the phone line provider « can’t » simply block everything starting with 01. My question. If I block all 01* calls for every extensions in Restrictions of his CICS, will this prevent the callpilot to transfer to 01* numbers ...
  17. MontrealSoft

    Fix crashed Call Pilot 100 ?

    Hi I have a few crashed Call Pilot 100, I believe 3 or 4 of them. One customer recently had 2 crash on him within a week (2nd was an used one but still). The call pilot box was connected to an UPS in both occasions. Both of them experienced the same behaviour, customer comes in in the morning...
  18. MontrealSoft

    UM question on a NS700

    Hi, My knowledge is mainly with Nortel systems. But I got this customer asking me for some basic reprogramming on his Panasonic NS700. I've seen better built interfaces in the past but I managed to find my way around stuff, yet there is ONE thing I can't figure out. When callers get through...
  19. MontrealSoft

    Link transfer in CCR on a BCM50

    I am trying to automate a link transfer on my BCM50. I have the option on all my lines, (and I tested it!) If I do it manually, it works fine. I made a choice in my CCR, so keypress 5 will transfer to POOL A, number #P5145551212 If I call my office from my cell phone, and press 5, I soon...
  20. MontrealSoft

    MICS fiber extender, need suggestions

    Hi, Customer has 2 buildings separated by a street. We have 25 pairs from the telco joining the 2 buildings, enabling us to have the MICS on one side of the street and half the sets on the other side. Pairs are starting to fail and the telco isn't very cooperative, since that 25 pair cable is...

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