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Hi, If I'm reading this right you just need to set the hunt group for voicemail as the 2nd step in the coverage path..as long as the initial number has a voicemail created that should then flow onto it? Rgds

Hi all, The issue I have with 9650 handsets is the actual handset - for call center use they aren't needed and picking up the receiver logs the agent out. Does anyone know if there's any settings anywhere I've missed to disable the handset without a physical modification? (I think I know the...

could it be as basic as make sure tests are set to n on the station? probs not but worth a punt..

Been a while since I did this but isn't this in the config files the phones download from the TFTP servers?

Thanks Lever - I remember now I dealt with them about 8 years ago and they were good - will try them out. Much appreciated

Does anyone know any good UK based resellers/traders who would give fair market value for S8700 infrastructure (full PBX)? Any recommendations appreciated :) Cheers defjon :)

oh - it's not something that can be licenced per S8500...apparently

Yes - we did that. They initially provided it on the understanding (from them) it would support our current 3 link configuration. While installing they fopund it would only accept 1 (from however they had it conbfigured). Now they seem to be adamant they were wrong in the first place and seem...

Thanks for the response, but the issue is that we need at least 2 live links up, then in the event of a failure on the primary it routes to the backup seamlessly. Hence a failure in the primary shouldn't be noticed by the business & we can recover it at our leisure. This is what we had in...

Anyone got thoughts on this? Have just upgraded from CM2.2 to CM3.1. We had 3 CTI boxes (Live, redundant & development) running through DLG to CLAN - no problem. We bring in 1 AES box (2nd to follow - design oversight) expecting to be able to implement the same design, but it seems (according...

Is that when you do acd create? Unsure on that as wouldn't have thought you would have to set up the link first to the ACD.. Do you need to be in Single User mode though?

We've got the same issue - our BP tells us Avaya say once an acd is added, it cannot be completely removed. It's not a selectable option, but it stays administered. If you look in Free Space Allocation you'll see it has some space allocated I expect, thats what's getting me as I can't...

thanks all - will look into those options, never realised Universe could be that cheap so will check it too.. any other options?..will let you know which we go with :) defjon

Have you had a look in the Historical VDN Report (Skill) - you should see them showing up in the Flow-out field? defjon

Network based storage/archiving I should say - recordings need to be accessible over the LAN

Can anyone recommend a Call Recorder of the cheap & basic variety? Needit to be server based, record about 16 agents concurrently (selected easily from a 500 seat call centre), scheduled if possible but not essential. Presume connectivity will normally be over analogue ports but any suggestions...

in fact, isn't step 4 just sending it straight to step 14 over the weekend before it goes any further?

close...but need to put step 5 as 'goto vector 43 if available-agents in skill 93 > 0'? Currently it will never make that check during the day on saturday as it just goes to 43 first, no matter what. Then you can just have you auto-attendant under that & it will be hit only if no-one...

Using your tips I've set attendant vectoring, including giving customer options to break out with no probs at all - it confused my Avaya partner support engineer until i explained it so it was worth it just for that :) minefields avoided, thaqnks very much :D defjon

Superb doc - many thanks avayaman! defjon