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What's RFA? Is there a cost for the individual licence?

Hi Are the call centre optional features in V11 covered by individual licences or does a licence open up all the features? TIA

What benefits would an admin user have if there was access to DS1 MSP feature?

Has anyone info on the DECT system? Any known problems etc. I have the suppliers blurb but am interested in info from users etc. thanks

I've had a similar event where the denial event was from the public switch (AXE). It was expecting 11 digits from our pbx and we were sending 10. this was when the 0800 numbers changed in the UK. Hope it helps

Is there anyway to see changes made in the past apart from list hist as this command only looks back so far.

thanks for the pointers

were looking at the possibility of streaming a "live" feed into a 3rd party application for analysis purposes. Any suggestions on extracting a "live" feed from CMS will be useful

is it possible to have a constant ODBC feed from CMS? What's required?

Have another one for the link. 2 down 2 to go

Thanks jaymster Have a star

Can anyone point me in the right direction to resolving the following events? - ISDN Unassigned number - Can’t terminate emergency call - Drop call codec mismatch - Eqpt capabilities mismatch Thanks

Some calls from out dialler are dropping before the agent answers resulting in one way transmission. Where can I check the settings for time to disconnect if no answer on CM1.3.1?

Is any data lost if CMS is backing up during call centre opening hours?

Thanx Susan Dave

Anyone now where I can get a description of Denial Events for CM1.3.2?

We don't have a call logger and we need to know how many calls are being made to a particular number. The number is set up to use the main route pattern for all calls, can I duplicate the route pattern and assign the new route pattern in place of the existing one in the ars ana table?

Thanks for the input Susan, some agents were still logged in and the calls where queuing before the time of day step took effect. Calls were presented but where turned away at the first step, Average vector time proved it, in essence the manager didn't read the report properly or know staff were...

We have 2 vectors that have there time of day closing hours as all 20:00 to all 08:00 and both have 1 skill each assosciated. The skills are only used by these vectors. The problem I have is if I run a vector interval time report for 19:45 to 20:30 I can see calls presented to these vectors...

Thanks for clarifying this.