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Hi Yoshiya, Exchange Brick Level backups can be a little bit tricky. First you need to make sure that you are backing up using the specific Exchange Administrator account. You need this (or another account that has similar security rights) in order to get into the individual mailboxes. In MS...

You may have one other problem which could be a corrupt database. Try performing another backup and see if you have the same results when trying to restore an individual file. Also, go back to a previous tape that you know was working and see if it can still restore an individual file. If you...

Hi Dominique, Unfortunately you cannot just relocate the database and you will need to uninstall / reinstall Arcserve. However, this task usually goes fairly quickly. Just remember to save you .asx files (backup jobs) to an alternate diretory so you don't have to recreate your backup jobs. Also...

Hi Matpoo, Is there any reason why you need to use Media Pools? You can probably design a rotation fairly easily without them (they tend to get a little ocnfusing especially with Scratch tapes / database corruption over time). Drop me an email with the details of what you need to setup and...

Hi Michael, As Lum indicates it very well could be a licensing issue. If so, go to your Arcserve Server that is currently functional and copy the ca.olf file that resides in the ca_lic license directory on your backup server. Copy this file and put it in the same location on your client agent...

Hey cgwillard, You may need to check if your tape drive is on the supported hardware list. I suggest going to the Arcserve website and check there. Also, have you tried applying the patch for the latest Tape Library option? Give that a shot first and see how you make out. Let me know if I can...

Hey Guys, Just thought I'd drop you an update. I came across an very well hidden tech bulletin from Arcserve under one of their FAQ's regarding the "Unable to find Blank Media" message. The solution is as follows: 1) Go into your backup job that is failing. 2) Select the destination...

Hi Tischler, Unfortunately there is not a good refernce manual published by CA itself however I have seen other publications at some larger bookstores for teh Arcserve 6.x series. I'd recommend looking there first. As a side note, is there something in particular you need help with? Possibly...

Hi Clive, Although I have never played with this option I suspect it is possible. Check under your Device Manager to see where your tape drive / slots are. I suspect under the device manager you should see 2 tape drives, one separate from the other as well as the slots. If so, you should be...

Hi Kurlach, Yes you are most likely correct in your assumption that you will need the open file agent. This is a typical reason for incomplete backups, especially with files that are in use by the operating system. Also, what Nost just mentioned can also be a cause of this. Nost - to get...

Hey Drolaw, Double check the NT User Rights on the account that worked versus your backup admin account. I suspect that you will find a problem there. There is a good possibility you are missing a policy such as "log on locally" or "logon as a service". This is a common...

Hi GSZ11, I'd recommend NOT using media pools if you can as you can run into all sorts of additional problems (the biggest being trying to setup your data storage retention / corrupt pool databases). Is there a reason you want to use Media Pools specifically? There are a few other ways around...

Hey ColinC77, Actually, to confirm: LO82876 - This is required to backup SQL2000. Versions previous to thins (LO82875) do not support SQL2000 but rather SQL7 and below. Ciao! Darryl Brambilla EDS Canada Darryl.Brambilla@eds.com

Hi Drolaw, The only other thing I can think of right now then is to re-apply SP2A and see if this corrects the problem. When did you first start experiencing the problems? The other possibility is that you may have a corrupt database and may need to reinstall Arcserve itself. If you do need to...

Hi Drolaw, I have seen this problem before as we have experienced a similar problem. Are you using a dedicated arcserve account or just the system account? Try using a dedicated Arcserve account and specify this under each NT Service for Arcserve (Tape / Job / Database engines). Enter the...

Hi BV, What is the rough specs you are getting right now for your backups? How many Meg a minute? How many servers are you backing up? What speed are the servers? What are your network settings (10 MB / 100 MB / etc)? Give me some details and we'll see what we can do to help you out. Thanks...

Hi Tener, From the sounds of it you may not have loaded and setup the "Tape Library Option" when it was moved to the new machine. Re-run the Arcserve setup and install the Tape library option. through this you will configure your tape drive, the cleaning slot (if used), etc. Once...

Hi Tener, From the sounds of it you may not have loaded and setup the "Tape Library Option" when it was moved to the new machine. Re-run the Arcserve setup and install the Tape library option. through this you will configure your tape drive, the cleaning slot (if used), etc. Once...

Hey Datadan, We have also had similar problems to this and our fix was somewhat easier to fix that previously mentioned by Fitfixer. When you change tapes you can do one of 2 methods: 1) Change tapes, then perform an inventory through Arcserve so that it has the updated inventory and your...

Hi tmattson, The following reference article is in regards to Arcserve 6.x based products and the RAIMA database. I'm hoping this is the version you are running. Check out this article and hopefulyl it helps. http://support.ca.com/techbases/asnt/16112.html If you are using another version...