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Hello, What are the programming steps for making a DID ring two stations simultaneously? I am using the system manager teleset for progamming. Thanks for your help!

Hello, I have an Electra Elite 192. Our phone vendor has recently set up some new stations. The stations are working fine except for "internal extension" calls. If someone calls internally and the recipient is on the phone then the caller receives a busy signal and are not able to...

Hello, I have a Definity G3R8. I am a novice user and need some guidance on how to set up the the attendant console to accept more than one call at a time. Currently, the receptionist can answer one call at a time. If another call comes in when she is on the phone then the call is forced to...

I do not have a copy of the console manual. Does anyone know where I can acess a copy? How do I set up a queue for the attendant? Thank you for your help.

I have a Definity G3R8 and our main line for our business rings into the attendant/console 302b/c. At this point, only 1 line can be answered. If a second call comes in when line a is busy then it is forwarded to voice mail and the Receptionist does not have an opportunity to answer the second...

I currently have the auto attendant set up so that if a caller presses 0 they will be routed to the attendant console extension. The call succesfully rings to the attendant console, but the call is never answered by voice mail. What is the proper configuration so that after three rings the...

I have a Definity G3 Version 8.1. We use Audix for voice mail. Our receptionist would like to transfer calls directly into a users voice mail if she knows that the user is unavailable or on the other line. What is the proper configuration to make this possible? Thank you in advance for your...

I resolved this issue through the Telco. However, since they are sending me 4 digit Dnis will this effect our ANI? At this point, only 4 digits are coming through on the users display.

I have a Definity G3 Release 8.1. For voice mail we are using Audix. How do I set up access for users to retrieve their voice mail while away from work? Thank you in advance for your help.

Hello, I have a Definity G3 Release 8 and all DID calls from outside the building and Pbx are going straight to voice mail rather than ringing the associated station. What do I have setup incorrectly? Any help is greatly appreciated.

I am all set..I remedied the situation by getting the carrier to send only the last four digits of the DID's. Thanks for everyone's help

We have a Definiity G3 Release 8. Our long distance carrier is sending us 10 digit DID's and our station numbers are 4 digits long. What do I need to do to get the switch to recogize the Did's and route them to the proper station. Thank you in advance for your help

Please disregard my question. I have posted it in the wrong forum.

We have a Definiity G3 Release 8. Our long distance carrier is sending us 10 digit DID's and our station numbers are 4 digits long. What do I need to do to get the switch to recogize the Did's and route them to the proper station. Thank you in advance for your help