Yes, we are using this product.Utill now we have no complains about the solution , it is pretty good made.
On the other hand the alternative exist but only in a simplest way, by using the build-in conference function of callmanager.Or other option is to use a free MCU conference software.
You also could learn many things from the SDK cisco page about developing Ip Services on IP Phones.
It is not much but it's a start
http://www.cisco.com/pcgi-bin/dev_support/access_level/product_support.cgi
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