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I am using Arcserve 11 on a Windows 2000 Advanced server with MS Developer Studio 6 Enterprise and SQL Server 2000. I performed a test Disaster Recovery (I am using the Open File agent, DR agent, and SQL Agent) and it works fine but the truncated directory names for C:\Program files\Microsoft...

This appears to be a problem that is happening during the conversion from Fat32 to NTFS during a DR. I am using Arcserve 11 on a Windows 2000 Advanced server with MS Developer Studio 6 Enterprise and SQL Server 2000. I performed a test Disaster Recovery (I am using the Open File agent, DR...

This was quite an old post of mine. I have since moved on to AS 11, and these problems went away. The hardware of the test server was identical to the production server, so drivers were not the issue. Like I said, it worked with AS 6.61, but AS 9 had some problems. The current AS 11 works fine.

Today I received an email notice for an emergency DAT update, so I thought I would try a manual pull to see if it is still not working. To my surprise, it worked. I did not do anything different. The only thing I can think of is the proxy server cache must have finally flushed an expired file...

The NT Account for the epo services is Local System account. I am logged on to the server as the local administrator. This is a Windows 2000 Advanced server with SP4 set up as a member server in a NT domain. It is using SQL Server 2000 with the latest service pack. This server is completely...

I am running EPO 3.0.0, and a couple weeks ago it quit automatically pulling DAT files. I tried to manually pull them, but on the last screen of the Pull Now wizard, it just says "Failed to decrypt the file". The log file is not very helpful. I can download the files from nai.com and use...

I am running AS9 on Windows NT 4 Server (SP6a w/hotfixes) that is a PDC for a local domain. The Disaster Recovery module and Open File Agent are installed and working properly. I am using an HP DDS4 tape drive with OBDR set up. The backups seem to be working fine, but when I test the Disaster...

I tried changing the server name to server IP, and that did not work when using the FTP method. However, changing to the UNC method did work. Apparently something is not right with the VS7 FTP Engine when used in multi-homed PC's. I can run FTP from the command prompt and get right to it...

After doing a few more installs, I have come up with some more information. It is now happening on 2 PC's, and these PC's are multihomed (they are the only ones). They have 2 network cards for accessing 2 separate networks. They are development machines, requiring access to the business...

Hi FatesWebb, That actually worked. It did not re-create the realese.dll, however. Should I rename this back or just leave well alone? What does this file do?

I'm running EPO 2.51 and sending out upgrades to VS7E from VS4.51 to Win2K workstations. I have AutoUpdate 7 configured properly in EPO. The EPO Server is also running VS7E and I have used AutoUpdate Architect to configure this server to pull DAT updates from NAI and create a local repository...

It was running IE6 when I did the install. Since I knew the server would be rebooted anyway, I also added the latest security patches to the system before installing AS9. The server was previously running ArcServe 2000, which itself was upgraded from ArcServeIT 6.61.

I am using Groupshield 5 on my Exchange 5.5 server (Sp4 + hotfixes). I have not been able to change the scanning method to ESE. When I try, it stops the services just fine and attempts to restart them, then it stalls at the step called Waiting for ESE to load. After a minute or so, an error...

After finally talking to someone at CA who knew what they were talking about (and the first one I talked to that spoke engish as a primary language), we got it working. The license code was in the registry at HKEY_LOCAL_MACHINE -> Software -> ComputerAssociates -> License -> Products. I just...

I did get in touch with CA Tech support, and the tech e-mailed me a new license program which worked on my test server. I installed it on my production server and now I have a new problem. During the last attempt on the production server, we tried running the license program directly from the...

I am attempting to upgrade an Arcserve 7 to Arcserve 9 on an NT (SP6a) server. The install asks the usual questions then attempts to install the license software. It never gets past this step. I am able to kill the process from the task manager and it will then continue the installation, but...

I managed to fix it myself. I had set up the Exchange server in a group, and it apparently did not like this. Once I removed the Exchange server and it's group, the Exchange server immediately showed up in the Lost & Found group and I was then able to make the changes. Be careful when using...

I have installed EPO 2.5.1/SQL2000 on a 2000 server and added the packages we use to the repository. Our Exchange 5.5 server (on NT) is running GroupShield 5 (upgraded from 4.5), and I had already set up a policy on the Exchange server itself. I re-created this policy on the EPO server and...