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im setting up a CED script that prompts 1 for x, 2 for y, etc... In the same prompt, I'm asking for extension... Prompt: "press 1 for accounting, 2 for sales, 3 for support or enter the extension of the party you are trying to reach..." The extension is 4 digits. The extension prompt is...

A good solution to the delay you are experiencing: Place an announcement that states, "press 1 to dial an extesnion or stay on the line for an operator." If they press one play nother announcement that states "please enter the extension now." 1. Collect 1 digit after announcement #####. 2...

-Change announcement 7900 to include: "press 0 if you would like to speak to an operator" -Insert step between steps 2 and 3 that routes to "operator extension" if digits = 0 -Insert step between steps 7 and 8 that routes to "attd extension" if digits = 0

I'm adding 70 IP stations and Agent logins to my CM3.1 system. I want to make sure I don't run into an issue, so I want to ask for your input. Is there anything else I should be looking at? I've verified: - Capacity: BCMS Availability Logged-in ACD Agents Station and...

Outstanding!!! Thanks for replying so quickly. It was relatively easy as well... Can you confirm my thinking is accurate?: I assigned the h323 gateway a new CSS. The new CSS included all of the partitions that I wanted it to reach. Partitions are assigend to the physical devices and their...

New to the Cisco CM world, and need some assistance... 1. I've added an H.323 gateway to tie our Cisco CM to one of our VoIP PBXs. 2. Calls into the Cisco system work when the extension is on the local Partition. If the call routes to a device in our remote partition, the call fails. The...

Hi, I want to place an announcement before a call goes out a PSTN trunk. Specifically, I want to play an announcement after the 9.911 route that states "you are being transfered to emergency services, please hold," then transfer the call to 911. I don't want to use my VM system. Any...

Being new to the Cisco VoIP world, I need some assistance. I'm looking to remove several (PSTN) gateways in our 4.2 CM system. These are primarily used for inbound toll-free traffic. When I remove the associated T-1's, what other concerns should I have? I'm worried I will remove the T-1s...

OK, I shutdwn the 8300/LSP in the G700 stack using the shutdown button during some testing. How do I power it back up withot unplugging the power to the G700?

I have a Call Manager system (4.2) and I'm linking it to an Avaya system. I have the trunking setup, and incoming calls (from Avaya)are working great. Now, I need to setup 5 digit dial to the Avaya system. Is it possible to keep the 4-digit dial (internal calls) on the Cisco system, and add...

Great Thread - One Question: What is does the total search time indicate on the MGP recovery settings?

Good Morning, Looking for your opinions... I am looking into the iProMOH system for our Avaya PBXs. Has anyone used these, and have they been reliable? My company is looking to use them to provide customized queue messages, splicing our existing MOH with various messages. If you have used...

ALSO---Can you recommend any resources on VBA programming (basic to advanced). Thanks

OK, I've done research and reading for the past three days for something I think should be easy to do.... I created a workbook template, and am trying to accomplish the following: When someone opens the workbook, a form opens up prompting for a Reference #, Description, and Name. With that...

I was looking for ideas and or a template some of you are using to document your route-it plans. I am working with some very large plans, and I'm having difficulties documenting these plans. Visio and PowerPoint are to cumbersome to document these plans, so I opted with a less graphical Excel...

First: It is not accessable via ASA, but via Microsoft Exchange administrator (if using Exchange). Second: Not Sure... Third: There is no web inteface for the users, rather it is via their Email Client.

My understanding is that only one call may be monitored via service observe. If Witness is monitoring all calls on that VDN, you will not be able to monitor it. In short, your guess is as good as mine (literally).

Yes, the led should light when their is a voicemail.

Could someone give me a functional definition of what a TSC and NCA TSC actually do? And how you should determine how many instances to create in a signaling group? Possibly let me know what manual explains this feature. Thanks

Are your Point to Points PRI?