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We have a Nortel Opt 61c / CS1000 / M2616 ph sets, and started experiencing intermittent choppy/clipped inbound calls a couple of days ago. I thought the problem was on our inbound PRI's but after having the carrier check the circuits, they are saying everything is fine on their side of the...

Hi All, Does anyone know how I could create a report that would give us the busy hours for a skillset on a given day? Or even better, daily for the previous month? We are looking for something similar to the canned skillset performance report except that we want hourly intervals not every 15...

Hi All, Does anyone have any recommendations / suggestions for a third party (non-nortel) call recording application that we could integrate with our Meridian Opt 61 PBX? Any recommendations or suggestions would be appreciated. Thanks

Thanks all for the feedback. bigindian65, I tried your suggestion first and it didnt work either. Going to try GHTROUT's plan next, before throwing the flag in. If it doesnt work we'll have to go with the 1 to 1, Fax DID to Modem scenario since purchasing class modem cards isnt an option...

Hi All. Does anyone have any experience running Hylafax using analog lines on a Nortel PBX? We have a project going to test this setup and have successfully received faxes and then emailed them to a specific user based on the number dialed. My question specifically for anyone out there who...

Not a very busy mail system. I thought it might be a port capacity issue as well initially, but all my testing has been afterhours and while standing infront of the MM terminal looking at all the ports. I could see that I was the only one using a port at that time. Could it possibly be one of...

Hi All, Looking for help or feedback on a intermittent meridian mail v13 issue. We have a few ACD queues setup to go to MM for a greeting and menu service when a call comes in. The issue is that when we call the TF we have setup and pointed to RTN/DID for the ACD queue, there is about a 7-10...

Does anyone out there have any thoughts on what the best way is to dispose of a gutted 4 shelf opt.61?

Good point. Also just wondering if there is anyway to view the secondary application i_migration_sc in the realtime display. I can't seem to figure out how to do that and am wondering if only Primary scripts can be viewed? Thx

Thanks Nortellian. Moved the statement like you said and it works now. Appreciate the both you guys helping out.

Thanks for helping out cglimer. I tried it the way you recommended but my test call still routed to a skillset in the primary script instead of i_migration_sc. Here is my Primary script, could the problem be the EXECUTE Closed? Should I put my Where statment before that? IF...

Can someone assist with creating a script that would route calls by NPA to a secondary script. Tried adding the following to my primary script after the usual holiday and time of day checks but its still not routing correctly. Both global variables have been created. IF (NPA =...

Have you looked at the NetEnforcer by Allot Communications? Offers several monitoring configurations.

Thanks mbendo. I'll give that a shot.

Does anyone know how I would go about downloading CDR directly from the MDR2000 buffer box. The buffer was connected to our MAT6 PC which had a harddrive failure. I dont want to lose any data while the PC is being repaired and hope there is some way of getting the raw data off using procomm or...

Hi, wondering if anyone has had experience with changing the output format of the basic acd reports. I have an opt 61C that is currently outputing our ACD reports a printer, and would like to set something up that would gather the reports in somekind of file format instead. Is this even...