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Hi, I have a problem. The audible volume on my announcements differs by approx 6db from internal to external callers. When you dial into any one of my call centers from the outside world, everything sounds good, announcement volumes are at an acceptable level. However, if you call into the...

We do this too. In the VRT, your entries look like the following: (Disp VRT 14) Number: 14 Name: -Your VRT Name Here- Sort? y 1: 201+ 17: 278+ 2: 203+ 18: 283+ 3: 207+...

I have a problem. In my IVR I use a flash hook transfer to send callers out to an agent. (I know Converse works better, but I can't use it because my customers want a verbal whisper with an account number and transfer reason). The IVR does a flash hook, then dials a VDN and waits for an agent...

Go to www.altimatech.com. They have a package called NetZoom for Visio that has about every tech stencil that you could imagine. They will even build one for you if you need. Thanks JB

Are you seeing this error on the CMS server or a Windows based workstation? schmdt is a shared memory reference and IPC is most likely inter process communications. If you are seeing this on your CMS server, when is the last time you rebooted CMS? You should reboot every 90 days if not...

Do you use ASA? If so, look under the the following folder: C:\Program Files\Avaya\ASA\data\setimage If you installed your ASA to a different directory look for the setimage directory. JBANTZ

Put an underscore somewhere in the name, tht should exclude it from the Directory. JBANTZ

Will do!

I checked on the back of our Cajun ATM switch, and both the A & B sync lights were solid green.

g3rguy, What other symptoms did you see with your packet bus issues? We are also ATM with a WSP, we have EPNs and our WSP in another state and the PPN and several EPNs in our home office. I am currently showing 2 failed links on my packet bus. In June, I had digital boards resetting and...

We would love to use CTI to deliver the account information to the agents, but unfortunately the first two phases of our project did not have the money for CTI. We are planning on CTI in the next phase of our IVR project. It will solve several things such as the whisper issue and also allow us...

We are also issues with channels logging out like that. We find that sometimes after the ACD agent is logged off of the DS1FD, the station will still answer the call if dialed directly, but often the station its self will ring no answer and only a reboot of the IVR will reset this channel. We...

I am curious too. We have Syntelect IVRs and are having some odd problems too. Our businesses require that our IVR provide them the account number of the caller when it transfers out. We are not CTI enabled so we are using whisper messages. Once a caller in our IVR chooses to speak to a...

Do you have any vectors that redirect calls to another phone number using a route-to step? Example: Route-to digits 915155551212 if unconditionaly?? That could generate double records for calls, one for the inbound call, and one for the outbound call. Since the call never terminates on a...

If the agent's do not share phones, you could program one of the open buttons on their phone as a "busy-ind" lamp for their agent login ID. - or - Depending on the version of Definity you have and the type of phone that you are using, you may be able to change the Message Lamp Ext on page 1 of...

It should be in the Cache directory under CentreVu Supervisor: C:\Program Files\Avaya\CentreVu Supervisor 9.0\Cache the above example id from my PC.

I found a press release on Avaya's web site http://www.avaya.com/ac/common/index.jhtml?location=M1H2G5F5017&rec_id=pr-031030-1002104203 JB

We have this happen quite a bit. Usually it is with users with laptops, and for some reason, the laptop hibernated while CVS was up, and they rebooted the machine to get it back. It seems like the problem happens when CVS is running and the workstation or Laptop is then shut off abruptly.

If you assign your mailbox a COS that has broadcast permissions, and change your subscriber account to allow broadcast and you should be able to send a broadcast message. Look up the broadcast feature in your AUDIX documentation and it should explain it in more detail. JB

Thanks for all of the Ideas. I have hooked up the JK Audio THAT-2 (Telephone Handset Audio Tap), and it is working great! It has an adjustable volume for the input, so I can get my record levels where I want them. It also has RCA & XLR jacks to connect to an audio source. That gives us...