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Hi all. I'm trying to come up with a way for an agent to perform a blind transfer to an external number with a single button press, or with minimal steps. I've tried to do this with abbreviated dialing, without success. I thought about programming a speed dial for the FAC for transfer and then...

Hi All, I am using Orchestration designer 6.x to create a VXML application for use on AEP. It's going really well, except for an issue which has driven me, and my coworkers nuts. When routing to a 'blind transfer' node, to transfer to another VDN, the call just drops. I have no idea why. I've...

I know Viking makes a device that did just this. It had an audio input, and an output, along with a mic jack. There were also a few switches to record your message(s). It would interrupt the music every x seconds to play whatever announcement you recorded.

Hello All, We have a G3r at a site which is unfortunately not well documented. What is the easiest way to find the DID number from the extension through ASA? Thank you in advance.

Jamie2, I looked it up and it's not in the NPA, however I found an SPN for 180591 as shown: SPN 180591 FLEN 0 CLTP NONE RLI 4 SDRR NONE ITEI NONE

Hi All, Thank you for your excellent suggestions. I think hawks had the closest to what my intention was. I can't build this onto a key since the site is unmanned. I just need to forward all calls from this DID to an external number. I did an OUT on the DN and created an ACD with the same...

I am assuming these are DVD-RAM discs maybe for a Mirra? If so I have stacks of them. Not sure if this site has private messages. If not, email me at my user name @ hotmail(dot)com.

Hello all, I am attempting to enable call forward all to an external number. I need to do this remotely as the site is vacant and very far away. They will no longer need local dial tone for this extension. I enabled CFXA on this TN, however when I try to do a call forward all or even a forward...

Hello All, I was wondering if anyone knows is there some way to identify the dial-up modem line DID from the G3R internal modem using a network connection and ASA? It seems like this should be possible, or maybe it's just my wishful thinking. We have a third party vendor who does not have...

A reboot typically isn't needed to get SS working. However, you MUST make sure all instances of IE, or Firefox are closed before you start setsecurity. This is a common mistake.

For a full tape this will take several hours. I have seen it take most of a day. Pro-tip, clean the drives thoroughly BEFORE and AFTER attempting this, otherwise you risk the operation failing, and you're back where you started.

The default Wordnet login is 'MANAGER' the default password is 'RACAL', though this can be changed. You can also flip pin 6 of the RSM board to 0, while powered down, to disable security

Hello All, The company I work for has an old Nortel Option 81 which is being decommed. I have been enlisted to help in this process. Management is concerned about VMs or other information residing in the system. Can someone tell me what is the easiest way to delete all data and programming...